Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Cromwell, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
471 reviews
5 stars
220
4 stars
106
3 stars
41
2 stars
35
1 star
69
What are people saying?
AI-generated from customer reviews
Service Quality
Customers frequently reported poor service, including incorrect orders, rude staff, and long wait times.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the dining area and restrooms, with some customers expressing concern over food handling practices.
Staff Attitude
While some customers praised individual staff members for their friendliness, many noted a lack of professionalism and poor customer service from others.
Order Accuracy
Numerous complaints were made about incorrect orders and inconsistent food quality, leading to customer frustration.
Drive-Thru Efficiency
The drive-thru was consistently criticized for long wait times, with many customers expressing dissatisfaction with the speed of service.
- AMAnnMarie MeadeOct 26, 20252.0I ordered A medium strawberry dragon fruit refresher with green tea and I had asked for no ice. I was told if they give no ice they would have to charge me for a large because they were using.” More “ Product to make the medium. This is ridiculous that you’re actually charging customers for ice. If you’re charging more with no ice, that means you’re technically charging a medium for ice and then giving less product so I’m definitely not getting a medium therefore getting a small so you’re now charging medium price for a small drink. Employees and service here are not good in any event. I don’t think I’ll be returning to this location. They always hand out the wrong order and then forget what you ordered and give you things that are not yours.
- JLJasmine LopezOct 15, 20251.0I personally witnessed an employee putting back munchkins into the bins from a customer who walked in from their car with the box. This customer could have had her hands all over the returned munchkins or who knows what else. The manager was told and could have cared less. This location is very unsanitary, be careful.
- SJSteven JOct 9, 20255.0My coffee was made perfect and no waiting. Was in and out quick with no problems.
- YLYup LolOct 5, 20254.0Big open dining area.
- AGAshton GoodwinSep 5, 20251.0there was multiple people on shift. MULTIPLE. tell me why, while one younger dude is running the window, register, food, etc, the other guy is chatting with a girl and playing with the mop bucket. these two were yelling across the establishment as well. i did not get the correct food items in my order BUT that kid was running around the BOH so that’s not the biggest issue. my issue is the fact that one of them was flirting on the clock and fooling around while they were getting busy and left his coworker alone to handle it. hopefully the one messing around can get some sort of “punishment”(which prob won’t happen.) for his lack of attentiveness and foolishness.