Dunkin'

3.7
757 reviews
Dunkin': Your Go-To Breakfast

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
100 Congress St, Springfield, MA
01104, United States

Hours

Reviews

3.7
757 reviews
5 stars
349
4 stars
140
3 stars
95
2 stars
36
1 star
137
  • RC
    Rodney Coleman
    4 days ago
    1.0
    Everything about this location is terrible. The drinks, food and most importantly the staff. The entire staff needs to be fired. The staff do not follow any instructions on mobile orders and get an attitude when they make your drink incorrectly. They also refuse service to anyone (even if you have a mobile orders) after 5:20pm even though their store doesn’t close until 6pm. Replace the staff with people who actually know what they are doing.
  • BI
    Bruce Boulay iii
    Oct 13, 2025
    5.0
    Coffee was on point.
  • HT
    Hazal Toros
    Sep 14, 2025
    1.0
    It was 5.25 pm when I was arrived, and closing time was 6pm. The doors were locked. We tried drive thru but they said they are closed. When we said it is not even 5.30 yet, they replied saying that they have things to do. But we saw the employee inside casually sitting and playing on her phone. And this is not the first time they do this. Few weeks ago it was again closed before their closing time. Horrible service. Horrible employees
  • HC
    Harun Cerkezi
    Sep 14, 2025
    1.0
    Online says they close at 6 PM however they close at 5:20 PM. When I asked them, why is this the case they replied “they have stuff to do.” However you can see the employees inside on their phones,and just casually chatting. You might loose time by stopping by here
  • YS
    Yurii Suprunets
    Sep 13, 2025
    1.0
    I couldn't place an order, waited 5 minutes until a person came up to me, said "wait another minute", "I'll wait another 5 minutes", and left, no one came up to me. (I should note that it wasn't peak time and there weren't many orders there).