Dunkin'

4.1
613 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Cedar Rapids, IA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2905 Blairs Ferry Road NE, Cedar Rapids, IA
52402, United States

Hours

Reviews

4.1
613 reviews
5 stars
332
4 stars
146
3 stars
50
2 stars
24
1 star
61

What are people saying?

AI-generated from customer reviews

Customer Service

Feedback on staff behavior is mixed; while some customers praised friendly service, many reported rudeness and unprofessionalism, particularly in the drive-thru.

Food Quality

Numerous complaints about food quality, including stale donuts, cold hash browns, and incorrect orders, were noted, leading to dissatisfaction.

Wait Times

Customers frequently mentioned long wait times in the drive-thru and for food orders, contributing to frustration.

Product Availability

Many reviews highlighted that the location often runs out of popular items, particularly donuts, which disappointed customers.

Overall Experience

While some customers enjoyed their visits and praised the coffee, the overall experience was marred by inconsistent service and product quality.
  • EC
    Ed Cook
    5 days ago
    2.0
    I ordered the croissant sauce and egg sandwich that had a crumbling slab of un melted cheese and stale croissant. The coffee was good though.
  • FG
    frank grant
    Nov 4, 2025
    5.0
    The staff is kind and very efficient.The coffee is great. The sandwiches and donuts are fresh.
  • DH
    dakota huber
    Nov 1, 2025
    1.0
    They screw up the order most of the time, the cold foam is chunky and they are usually out of donuts in the evening
  • SD
    Scott Demuth
    Oct 21, 2025
    3.0
    Not as good as the Marion location.
  • BH
    Blaed Hanson
    Sep 14, 2025
    1.0
    I had a very disappointing and frustrating experience at this location today. I pulled into the drive thru line with only one car in front of me. The car ahead of me ordered and pulled forward. I pulled up and the lady over the headset says "give me just a minute and I'll get your order" I was ok with waiting a minute or 3. But then it took, not exaggerating, 10-12 minutes before anyone answered the intercom to take my order. As a line of cars formed behind me. And with only one car ahead of me this was fairly frustrating As I proceeded to order I got more disappointed because they said they were out of almost everything I actually wanted off the menu. As I asked for a maple bacon sandwich I was rudely told we don't have that right now!. I said ok how about an order of maple snacking bacon I was then rudely told we don't have any snacking bacon right now. My wife wanted some avocado toast with bacon but they didn't have bacon so she just got the avocado toast without. I then ordered a 6$ meal deal as a substitute for my maple sandwich. Which they had available And my wife asked for a pumpkin iced coffee with whip cream and pumpkin spice seasoning on top. I finally finished ordering and pulled up to pay. The lady at the drive thru was very rude to us and seemed like she didn't want to be there. She was even more short with me when I asked her to scan my phone for my rewards. I finished paying and got my order and pulled out of the parking lot. I got down the road a little ways as my wife pulls her avocado toast out of the box to take a bite and stopped with a discusted look on her face. As she pulls a bunch of hair off the top of her food and puts it in the box and says to me " I am not eating this!" I asked if she wanted me to turn around because at this point I was over the experience we were having. She said no don't worry about it we are already too far away and they were very rude anyway so she didn't want to cause any problems. She goes to give me my bagel sandwich and it wasn't fully cooked. I'm talking warm on the edges and the egg and cheese was still very cold in the middle. Even more disappointed I put the food in the bag and gave up on my ruined breakfast. As my wife had just done moments before me. Between the drive thru taking forever and our more than 20$ wasted on disappointing food we didn't get to enjoy. and then the rude staff I would say I was less than satisfied with experience at this location.