Dunkin'

3.4
1015 reviews
Dunkin': Your Go-To Breakfast

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Phoenix, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9140 W. Thomas Rd, Phoenix, AZ
85037, United States

Hours

Reviews

3.4
1,015 reviews
5 stars
429
4 stars
166
3 stars
92
2 stars
65
1 star
263
  • JH
    Jonathan hernandez
    Oct 13, 2025
    1.0
    They're rude with no manners towards the costumers they talk over me & probably others as well with aggression manner too !!! all their employees are entitled to act this way the laddie with curly hair with glasses told me to pay for extra vanilla flavoring 4 pumps on the ice coffee is enough But they attempt to have me pay for it 30 cents more when theirs no favoring and they don't make it well tasting I paid 30 cents already before and I didn't get any close to the favoring at all !!! I come to this location again second time and as I come up the counter i receive no greeting at front of counter or anything curly lady with glasses tells me again 4 pumps of vanilla only she said within attitude or else pay an add-on with in attitude and i mention listen make me my ice coffee up to spec and ill be on my way but no she starts talking over me being rude and disrespectful she said she could have the right of having my phone snatched away from me and with out giving it back to me due to me being inside Dunkin donuts lobby for taken a picture of her I told her she's would be committing battery and larceny of that was the case their so entitle to this behavior being rude to me twice she needs everyone to know who she is along with the rest of every body else they work in the early morning shift in this location the employees shown are they worst The man in the picture also goes outside to smoke during the shift just to share the feedback about what's going on that I'm here to start agreement with them and I told him to leave the costumer alone he has no part of any of this he didn't seem mind either very unprofessional smoking handling food where they could see him outside going back in touching your food as well !! 🤮 I aint coming here again I was a loyal costumer to them they known me for so long that's sad
  • DR
    Denise Reyes
    Oct 2, 2025
    1.0
    Ordered a breakfast sandwich and coffee, the coffee was good but the breakfast sandwich could not eat it smelled like plastic or some chemical and tasted just as bad. Called location and no answer will not be going back.
  • VR
    Victoria Ruiz
    Sep 13, 2025
    1.0
    If I could give zero stars, I would. This location is the worst. Always out of donuts and the workers are so rude. I tried one last time because we had an event to go to and again horrible service and horrible assorted donut box. Don’t go here
  • 11
    13boxerluv
    Sep 6, 2025
    4.0
    First time in a long time that I've walked into a busy business and was greeted with a sincere smile,eye contact and a goodmorning. Friendly staff and fast service.
  • AM
    Audra “Audi” McAughey
    Sep 1, 2025
    1.0
    So my fiance and I decided to go to Dunkin Donuts for some donuts that morning it was my birthday morning my birthday day and so coffee and donuts sounded good something we don't normally do that kind of a Splurge but we decided to do it that day for my birthday so besides the kid ignoring my fiance's request for you know that you don't see his ordering and you know just focusing on mine he also they charged us $12 for four Donuts and four donut Kohl's it was way too expensive I feel like there was a mistake made however we did not keep our receipt we told the kid behind the counter that we didn't need the receipt but then when we thought about it later it was just way too expensive he way overcharged just for what we got we didn't get any coffee we got the coffee from Starbucks but so it was very disappointing sorry to say