Dunkin'

Reviews

• CR

  Carillio Robert

  Oct 16, 2025
  1.0
  Used to be nice 10 years ago. Now, rather sloppy inside and out. Help looks sloppy and slack. Also a bit sluggish. Girl at front with little personality and nose ring, had me wondering whether to say "Hello" or "OLAYYY!" One worker had long dirty dred looking red hair that should be up in a hairnet. When did restaurants start thinking this was ok in terms of hygiene, or, to have such individuals representing the front face of your business. Coffee also tasted slightly of mold, which means equipment is either not being cleaned correctly or enough...or, maybe the coffee beans were just moldy.
• JH

  Jane Hammond

  Oct 6, 2025
  5.0
  For a charity event hosted by Ronald McDonald House NEO, I ordered 14 Jo Boxes to pickup at 6:30am from the Dunkin Donuts at 2739 Medina Rd. Not only was the order ready in full, but the personnel were extremely cordial and helpful. Shout out to Abbey and Rhonda and the other employees. Their assistance is very much appreciated and we will be back next year! Thanks so much!!
• AD

  Anne Ditlevson

  Sep 28, 2025
  1.0
  I will not be back at this Dunkin. I just had one of the worst customer service experiences of my life. The woman that ran the drive through was so rude. They didn’t have the donut I ordered on mobile order. Totally not a big deal. So my husband asked what donuts they had, in a very kind tone. She said, “I don’t know” and huffed and puffed when he pressed her to go check. Again, in the kindest tone possible. She threw all of our donuts in a bag that looked like she threw them in there. She threw a wad of napkins at my husband in our car window when he politely asked if he could please have some napkins. I tried calling to talk to a manger, and they had their phones turned off. 100% Will not be back, and I suggest you find a different Dunkin besides this one. Yikes! There’s a nice one off the Strongsville exit. I’d go there instead!
• GG

  Greta Garbo'Nzo

  Sep 13, 2025
  2.0
  Walk-ins do not seem to be a priority over drive-through here, maybe they're just short handed, maybe it's one of those poop rolls down hill kinda things & management doesn't emphasize walk-ins. The 2 doughnuts I got were both kinda stale & the chocolate tasted chemically :-/ The floors were straight up gross from the minute I walked in to the bathrooms like they hadn't been mopped all week :-( ONE BONUS = Three comfy chairs, a booth area, and outdoor patio seating. I wanted a decaf coffee but the employee told me they'd have to make some more so I assumed that'd take too long and didn't bother with a drink :-( Probably won't be going back to this location, though most Dunkin's haven't been worth the bother for years, unfortunately, especially with all the mom & pops doughnut shops around town.
• DB

  Dave Borkowski

  Sep 12, 2025
  5.0
  I did not have have food, just coffee. It was very good and priced reasonable