Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Rockford, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.5
666 reviews
5 stars
283
4 stars
126
3 stars
69
2 stars
42
1 star
146
What are people saying?
AI-generated from customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, wrong orders, and unresponsive staff.
Staff Training
Many reviews highlighted a lack of training among employees, leading to mistakes in orders and poor customer interactions.
Management Issues
The management was criticized for being unprofessional, unhelpful, and not addressing staff training or customer complaints effectively.
Product Consistency
Customers noted inconsistency in food and drink quality, with many items being unavailable or not prepared correctly.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and good service.
- AMAlyssa MeadowsOct 23, 20251.0The workers need to work on their listening skills. Nothing convenient about getting the wrong coffee/ having to correct them.
- TRTrisha ROct 22, 20252.0Never answers their phone
- RHRandee HansenOct 10, 20251.0This place is terribly disorganized and mismanaged. You wait a long time and your order is wrong.
- DVDavid VOct 8, 20255.0Awesome service and great team! 👏🏽😁✨️🌟
- SOStephanie OldhamSep 25, 20251.0I don't like to complain, but how do you get someone's whole order messed up? I ordered the plain mini bagels ans a chocolate chip muffin, instead, I get a blueberry muffin and everything bagel, minis