CB
Chris Vargas (BattleLycan)
Sep 2, 2025
This morning I came to this Dunkin to pick up a mobile app order. First thing weird was when I came up to the intercom at drive through, they seemed confused about mobile orders, but found my order. However, I stood there waiting for something like “ok thank you, your total is x amount, please pull around” but nothing. Next thing I heard was “Hello can I take your order” as if I was someone new, even though I already told them I was picking up an order. I simply asked if I was OK to pull around, and they said “oh OK sure”.
I paid no mind to it and simply thought it was just a long day, even though it was only about 11 in the morning. The second thing was when I pulled up to the window, out of three woman, an older lady brought a bag and my two drinks. No straws or anything else, closed the window, and walked away. With that, I assumed the order was done, and the straws were in the bag. I got home to find out there were no straws in the bag, half my order was missing, and my drink was hard to drink. I finally finished my drink and found out why it was so difficult to drink…the photo attached explains everything. I will NOT be coming back here again. I’ve officially been disgusted, I’ve never had a bad experience with any other Dunkin.