Dunkin'

Reviews

• VJ

  Virginia Jimenez

  Oct 11, 2025
  1.0
  It never fails these people consistently mess up my order!!! Mind you, I order online every time and yet they never get it right! I have always been patient but this is ridiculous!!!!!!! I mean not one time have they done a good job here!!!! I do not recommend this Dunkin at all.
• DR

  David Rodriguez

  Sep 22, 2025
  1.0
  I had two drinks made incorrectly here on back to back visits. This seemingly small problem lead to one of the top two worst customer service experiences I’ve ever had. 8/26/25 Anna said she didn’t realize the machine was broken and I could come back to have them replaced. 9/12/25 I attempted to do so, asking for Anna and one of the two drinks that was wrong. Simon turned and told another woman working there my order “large ice caramel macchiato add espresso”. Maybe she was focusing on getting the espresso right, but the drink came without caramel! 9/22/25 I returned asking for Anna to retrieve the second drink and to report that the replacement I had gotten last time was also wrong. Instead of providing excellent customer service and fixing the problem he was already aware of, Simon made up a story from thin air saying last time after explaining the situation, I only wanted one of the drinks and that all is settled. I never said this. He said Anna was fired two months ago (not possible, I kept a record and clearly my last communication with Anna was less than a month prior on the 26th of August). I told him that the drink I received from him last time wasn't even right. He said he made the drink and that it was perfect: this is also false because that night I heard him relay my order to another woman working there who made the drink missing caramel and delivered it to me at the window. He then told me sorry, he would be unable to replace the drink this evening. He said to come back on a night when Anna’s working which would indicate that she still works there. I was seeing red because his decision was backed by three separate lies, plus I had been promised replacements for the two incorrect drinks I paid for (and the first replacement on 9/12 was even wrong). I parked my car and went in hoping to speak to a manager. Simon ferociously repeated the same lies, again wasting my time while I had groceries including ice cream and dinner in the car getting cold with my family waiting at home. I asked for a manager, that’s when Kevin stepped forward. I explained the story, and he said Anna was fired for legal reasons and they couldn’t honor anything she had arranged previously. So I told him “regardless, I still received two drinks that were made wrong and one of your employees gave me her word that I could have them replaced”. He reluctantly agreed and asked what drink I needed. I could tell this enraged Simon. On my way out the door, Simon yelled “hey, I want you to take a sip of that drink before you leave so we can see that it was made right!” This is completely unacceptable! I ordered the drink to put in the fridge and consume in a couple of hours or possibly the next day, so I told him no I wasn’t planning on having coffee just then—he cannot command customers when to eat or drink their products especially after treating me so poorly leading up to this exchange! Strong bully vibes were coming from him, so of course I had no plans to back down. This is not how a customer should feel when visiting an establishment! As a result, I’ve written this review, will be speaking with the manager tomorrow to fully explain the situation checking if Simon is even his real name, as well as filing a formal complaint with their corporate office.
• KP

  Katherin Garcia Pastrana

  Aug 31, 2025
  5.0
  The past couple couples I’ve been getting Dunkin here, they’ve gotten my order right and they get my coffee/matcha right compared to the one dunkin near the train, it’s more of a hit or miss. Will be coming here more often than the others! 😋
• HH

  Hav

  Aug 28, 2025
  1.0
  Forgets about donuts when mobile ordered. They often forget to actually put the drinks in the mobile orders shelf. The lady acted like I was stupid when I couldn't tell if the order was done because it wasn't on the shelf
• KS

  kenna sturgis

  Jul 18, 2025
  5.0
  Best dunkin in the area. Workers very kind