Angry black girl at drive thru, really sets the tone here. Never coming back here again. BtW tea refresher was too sweet, donuts were old and stale, my coffee which I requested light and sweet had no sugar. I went inside to get sugar only to be met with a passive attitude 😒
I requested whipped cream on my drink and the nice person helping gave it to me. A few moments later which ever manger or whoever was working came to the drive threw window and nastily said we pay for whipped cream here, I was confused by her demeanor and she repeated we charged for whipped cream here “Sweetie” .
We didn’t say anything . I never had an issue paying it, I wasn’t aware they charged in this location.
Her demeanor, tone , attitude and her way of addressing people was really disgusting. I am also not her child so the sweetie part was uncalled for especially in the sarcastic way that it was said.
The woman was not very tall, Look to be mid 20s Hispanic with curly hair.***warning*** Not nice at all. Customer Service 0
I’m completely taken aback.
IC
Israelit Chai
Sep 25, 2025
The cashier was very nice...
BM
Blanca Morales
Sep 17, 2025
I know this job isn’t easy, so I’m not trying to complain too much. But come on—over $6 for a medium coffee that’s mostly ice and whipped cream, with barely any actual coffee? Then I ordered hash browns, which are supposed to be six pieces, and got something that looked like mashed fried potatoes. Honestly, it looked like dog food. If you’re thinking about coming here in the morning, don’t waste your time.
NS
Nicholas Sherry
Sep 3, 2025
It was 6:45am on a Wednesday. It had been the worst week and a half that I had experienced in a long time, I mean we’re talking tears and rants every single day because it was just one of those times. I had planned all week to save and use my points to “treat myself” with a large cold brew on the morning of my first of two days off work after the gym, and so I placed my order before leaving my gym’s parking lot. When I arrived to this location, the employee Zandalee informed me that I had mistakenly placed the order for a different location down the highway. I was bummed and Zandalee could tell, and with such a perfect guest-service comforting voice, she asked me what my order was and offered to make it for me. This store’s drive thru was busy at this time, too! From one guest service worker to another, Zandalee truly reshaped the way that I think of this Dunkin location. She deserves praise for thinking of others and having compassion for another human being. I know it’s “just coffee”, but a gesture like that really helped me after such the long and stressful week and a half that I had.