Dunkin'

Reviews

• KK

  Kate

  Oct 2, 2025
  1.0
  My experience? HORRIFIC. There were 4 very immature female staffers there & 1 young male. There was NO ONE in the store, 1 person at the drive thru. The females ignored me @ the counter as they giggled & hugged each other for a few mins. After finally getting their attention, I informed 1 that the bathroom was FILTHY & had no toilet paper. They laughed & talked among themselves then informed me there WAS no toilet paper. I asked where the employee bathroom was. They told me but as I turned to walk there, they said I couldn't use it. I said they'd better allow it or there'd be a problem on their floor. 1 said they were going to clean up the public restroom but just stood there staring at me. "Well, go, then!" I said. Another female said no, forget it, "we won't tolerate being treated that way" and I should leave. I walked back to the bathroom but someone locked the door. I'm astounded that they had no work yet they ignored me AND let the public restroom get into such a filthy condition in the first place AND felt so entitled that they thought THEY were being mistreated. If I treated a customer as they treated me, I'd be fired ON THE SPOT. SHAMEFUL. Needless to say, I didn't buy anything there as I'd intended. This is coming from a person who's been a Dunkin' customer since the company was founded.
• ES

  Elijah Smith

  Sep 11, 2025
  1.0
  This use to be a decent Dunking Doughnuts but it’s now absolutely trash. The staffing has changed and all respect is gone from this place. I never had so many orders screwed up… mixing up chi latte for matcha.. then had the nerve to give me a cold cup of I don’t know what, a sandwich half way cooked.. I use to like to come here but now either get a new team or SHUT THIS DUNKIN DOWN FOR GOOD!!! Better off going to the Dunkin by Walmart. It’s worth the trip and extra gas mileage.
• KM

  Kathleen-Marie Maldarelli

  Sep 4, 2025
  4.0
  What I ended up ordering was good service good just don't like that they regularly get rid of certain items and it unfortunately is usually the thing I prefer like can we please bring back the option for a ham egg and cheese
• LL

  Listen Learn

  Aug 12, 2025
  1.0
  This happened today less than an hour before I am writing this. I stood at the counter for several minutes, long enough that my entire time there ended without receiving any service at all. The manager, Ashley, who ignored me when I asked for her name and forced me to get it from another staff member, looked right at me multiple times, then deliberately turned away as if I was not even there. At one point, I overheard her making little jokes while glancing in my direction, as if my presence was some kind of entertainment. The difference in treatment was undeniable. A White customer walked up shortly after and suddenly Ashley’s demeanor flipped, warm greeting, “How are you,” full attention, immediate service. Meanwhile, I was still ignored. Ashley’s selective and dismissive behavior reminded me of the dispatcher in the Daniel case, where the person in that role appeared to operate with the same bias and detachment. In both situations, the gatekeeper held the power to help but instead chose to act with disregard, making it clear that the problem is not just in one incident but in the mindset. Whether intentional or not, this is blatant selective service and completely unacceptable in any business. If anyone from corporate or upper management wants the full details, you can reach me by email or by responding to this review and I will gladly explain exactly what happened.
• AD

  Allison D

  Jul 14, 2025
  5.0
  Everyone here is so friendly- my coffee is perfect every time and the drive through is super fast