employees don’t greet or speak to you at all, instead head to the back to sing to their music and chat. didn’t even realize my stuff was ready cause they didn’t bother calling it out and sat it in the mobile order area instead when i made my order in store on that stupid ahh screen since no one would speak to me. won’t be returning
DA
Doug Atkins
Oct 10, 2025
Cashier got 3 orders wrong within 3 minutes
I just visited this location I stated I would like a cup of ice, a pepsi and a ten dollar gift card twice. So I get to the window and the manager ask so what do you need again? Then he gets an attitude when I said I would like a cup of ice, Pepsi and $ 10 dollar gift card and tell me I can go somewhere else! First of all I was being very polite and the manager was acting like a child and he told me I can go some where else. I told him I would, because America doesn't run on Duncan, it can run on Krispy Kream or any other business! The nerve of people now a days! Whomever the franchise owner of this location should be embarrassed of whom he or she has working for him! Further more, I feel racism in the workplace should not be tolerated and I will tell everyone I can not to come to this specific Dunkin Donuts!
Let me in the door this morning mumbles something then walks to the back and leaves me standing there everyone there pretending they dont see me needing help while serving no one
This was my first time coming to this location, but it was not it. My sister and I came here to get some breakfast before going to the library to study. Let me tell you, it ruined my day before it even got started. When we got, we went through the drive-thru. They told us to wait to order, which was fine with us because we were still looking at the menu, but when it came time to order we were rushed to order and were told "are you done yet" and "is that it", but in a very rude tone. Once we ordered our food (two breakfast sandwiches with hashbrowns, a caramel iced coffee and a pumpkin spice signature latte), I tasted the pumpkin spice signature latte and didn’t really care for it, so I asked to trade it out for a refresher. They told me no and that the coffee was more. My thing is that if the coffee was more then what’s the problem with me wanting to trade it out for a refresher. I mean I paid for it and didn’t drink any of it. They were very rude, rushed us and the service just wasn’t there. Lastly, our breakfast sandwiches were flattened down and very watery, like they had just been dipped in water and heated up. I ate some of it because I was hungry, but there was no finishing whatever that was. And the hashbrowns weren’t that bad, but can you really mess hashbrowns up that bad. It was about $20 and over all 1/10, I would not recommend.