Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Philadelphia, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.3
311 reviews
5 stars
113
4 stars
39
3 stars
58
2 stars
29
1 star
72
What are people saying?
AI-generated from customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and unhelpful responses to customer inquiries.
Cleanliness
Many customers reported unsanitary conditions, including dirty kitchens and unclean dining areas, leading to a negative dining experience.
Food Quality
Several reviews mentioned stale or poorly prepared food items, with complaints about incorrect orders and unsatisfactory taste.
Service Speed
Customers frequently noted long wait times for orders, even when the store was not busy, contributing to frustration.
Staffing Issues
Multiple reviews indicated that the location was often understaffed, which exacerbated service delays and customer dissatisfaction.
- KLKate Liaid1 day ago1.0Terrible service. Slow, disorganized staff and wrong order. I asked for a refresher with less green tea, and they made it with lemonade. After asking her to fix it, she claimed the lemonade was green tea and went back and forth with me.. the GM didn’t even know that Green tea is caffeinated?? and no one seemed to care. Won’t be coming back. They make me never want to support a Dunkin Donut company ever again!!! Horrible Horrible!!! Horrible!!!
- EWEthan WelnerOct 19, 20252.0Understaffed, usually kinda gross, and it's a Dunkin so the food is terrible
- KAKisanet AsmelashOct 9, 20251.0Very disappointing experience. The customer service was unhelpful and argumentative, and my order wasn’t made correctly. The overall environment also felt unclean, which made the visit unpleasant.
- PJPrince JeanOct 9, 20251.0I don't understand the disconnect. come in asking for an order the guy rushing me to tell the order I'm telling him. I go to sit to wait to reset I'm tired it's early maybe I'm the problem, he tell me to hurry like his job isn't customer service? I'm confused he wasn't helpful and couldn't communicate properly. Then he is upset with me
- NNNo NeedOct 2, 20251.0I came in with my four kids so they can use the bathroom they really had to go. And they told me I had to buy something so the “kids” can use the bathroom. Two customers came in I didn’t kno them but I said I’m with them so the kids can use the bathroom.