Dunkin'

4.1
746 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4701 S Kedzie Avenue, Chicago, IL
60632, United States

Hours

Reviews

4.1
746 reviews
5 stars
445
4 stars
129
3 stars
68
2 stars
22
1 star
82

What are people saying?

AI-generated from customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and lack of professionalism.

Cleanliness

Customers reported unsanitary conditions, particularly in the restrooms, with some describing the location as dirty.

Order Accuracy

Many customers experienced issues with incorrect orders and delays, leading to frustration and dissatisfaction.

Speed of Service

While some noted fast service, many others complained about long wait times, especially during busy hours.

Product Availability

Frequent complaints about items being out of stock, including straws and specific menu items, were noted.
  • VD
    Veronica Diaz
    Nov 2, 2025
    5.0
    Out of all the Dunkin locations I’ve been too this one served the best meal deal I’ve had in a while. My iced coffee was on point, my bagel sandwich was delicious and crispy & my loaded tots had extra queso just like I asked and they came through thank you i appreciate your service and for showing love to your customers. (:
  • JL
    Jovanny Lopez
    Oct 29, 2025
    1.0
    Dont come here, trumpies and ice supporters
  • LD
    Lily Delgado
    Oct 29, 2025
    1.0
    This place is horrible as you can tell by the reviews. THE MANAGER OPENLY ADMITTED TO BEING A TRUMP VOTER AND SAID DEPORTATIONS IS EXACTLY WHAT HE VOTED FOR. FORCING AND THREATENING WORKERS TO TREAT ICE AGENTS WITH RESPECT IF NOT THEY ARE FIRED
  • DT
    Damir Talantbekov
    Oct 23, 2025
    3.0
    The restroom in this location are closed 4ever
  • JA
    Julie Almanza
    Oct 5, 2025
    1.0
    They are always out of straws . When I say always is always I come every Sunday . It’s annoying especially when you order ice large drinks .The girl in the register Gloria knowingly that I am trying to use the app or point card proceeds to check me out without scanning my card for my points . Then proceeds to say oh you need to tell us ahead of time . Was my screen not up and did I not just told you , delusional ! I must of been talking to myself the entire time . This is why I always order for pick up because this is not the first time this happens with this young lady . Unfortunately the pick up on app was not working.