Dunkin'

Reviews

• A2

  AmandaJane 2.0

  4 days ago
  1.0
  I am currently in thr process of filing a formal complaint with Corporate regarding the Evans Mills Dunkin Donuts. My daughter went through the drive through and was told she could not order food and that this happens alot. So, I called the Evans Mills Dunkin and requested to speak to a manager. First I was told I was speaking to "Mark", who was a manager. I asked " Mark" why my daughter was not able to order food at this location. "Mark" didn't have an answer and placed me on hold. Then "Michelle" was on the phone, who proceeded to tell me, that Mark was a manager in training and asked how she could help me. So I asked again why my daughter was not able to order food? "Michelle proceeded to tell me how the systems were down and apologized. So, I asked "Michelle" if the systems were down then how was my daughter able to order coffee then? "Michelle",didnt have an answer for that question, so I was put back on hold. Then "Jasmine", the store manager, was on the phone. Who told me how people were ordering food all day there. So, I explained that my daughter was told she wasnt able to order any food. She asked me to hold, and came back to tell me the systems were down. I again asked well if the systems were down, then how was she able to get coffee, yet again, no one had an answer to that!! "Jasmine" then took my name and number, refused to give me a Corporate phone number (no worries I looked it up) and hing up the phone on me mid conversation. If people do not want to do the nobs they are payed foe maybe they should not be working at this location. I seriously hope the owner sees this review, as they are loosing business and money thansn to the staff they are trusting to tun this location. This si not the first time my daughter was rold she couldn't irder something at this Dunkin, it happens ALOT!! If I do not reach someone today or here back from someone by the end of the week, I will be contacting the HR Department, and will continue to call Corporate until I find someone who can help me to contact the owner (in anyway shape or form) of this franchise to make sure they are well aware of whats going on at this location. I dont know a business owner out there who would be happy to find out they are loosing money as there employees just dont care to do their jobs!! Or the fact of how rude and disrespectful their staff are to customers.
• LS

  Lakota Swenor

  5 days ago
  2.0
  Good and drinks are fine when they make them, but they consistently turn off food options for mobile ordering so you can only order at the window. I’ve been in the area for 8 months and have only been able to mobile order food 2-3 times. If you ask them why the food option is turned off for the app they will say they “don’t know that it’s off” which is a blatant mistruth. This is probably why it takes 30+ minutes to get served during their long drive thrus in the early mornings, because everyone has to compete their order at the window as opposed to ordering ahead. They also consistently fail to make enough donuts for the day often being sold out by 9am and quite often don’t make more for later in the day. Having been around people who have worked at Dunkin’s and even managed Dunkin’s this is not acceptable or the standard. They also quite often don’t have donuts at all, saying things like “our donut person didn’t come in last night.” Dunkin managers and shift leaders are expected to know how to make donuts and fill in when these occasions happen and there is a standard that all standard build donuts have to be available at all times. This location consistently fails to uphold the Dunkin corporate standard.
• LF

  Lalo Flores

  Sep 28, 2025
  1.0
  Why is this place called Dunkin’ Donuts if there are not going to have any donuts don’t even bother coming here if you’re craving a donut.
• LH

  Lo Hankey

  Sep 18, 2025
  1.0
  This team is so unorganized. Completely disenfranchised when it comes to customer service and reflective listening. I don’t mind going out of my way so far out of my way to another location
• LP

  Laura Petellat

  Sep 17, 2025
  5.0
  I go to this Dunkin way too much, and they’re always so nice to me and my husband. They’re the fastest DD I’ve ever been through, even during morning rush. Everyone is always welcoming and polite, our orders are always correct, and food is always good. Never had a bad experience here. Thank you! 💕