Dunkin'

Reviews

• JD

  Judge Dredd

  1 day ago
  4.0
  Every time I head to macy's always stop here for some donuts. There's this old homeless man who is there every time aswell, calling himself the "defender of this dunkin." Its a running joke in my family now, and we go back every time to see him and the dunkin. Good place otherwise, donuts on time and hot chocolate! 4/5.
• HT

  Heather Talarico

  Sep 10, 2025
  5.0
  Staff is always so friendly
• JP

  Jennifer Pachucki

  Jul 14, 2025
  1.0
  The staff used to be better and fast but I’ve been here twice in the last week and I’ve put in a mobile reorder and didn’t receive it until after 20 min of waiting. There were maybe 3 customers in person when I got there both times and no other mobile orders. The staff don’t move with any sense of urgency. In today’s experience, I saw my ticket not even touched for 15 min. I was even asked twice about what order I was waiting for and that still didn’t prompt anyone to move to make my order. They only started making it after 3 ppl who placed their order after me received their orders. I had to say “I put my order in at 9:45” and at that point it was 10am. The man at the hot food station was just confused and didn’t know what he was making, as well as not coming to his station for 10 min after I arrived. The two younger women at the coffee station weren’t doing much or moving fast. An older lady who was maybe a manager came in to yell at everybody but also said it was my fault for ordering wrong? She said I didn’t get the sweet pepper bacon and I said I did. She said she didn’t see it on my order and I said “if I didn’t order it then that’s my fault” cause I was honestly super tired when I placed the order. So she said “it’s your fault then right” twice and then I pulled up my order to show that I did in fact order the sweet pepper bacon. But for a manager to automatically assume blame onto a customer, that’s bad service. The one younger lady at the coffee station did apologize for the long wait but if you see someone waiting for a while at the pick up, you should make sure they get their order. She also even asked me what I was waiting for before so idk why she didn’t work on my order after asking. I thinks she said their printer or something was broken? I didn’t hear but my ticket was printed out. I was staring at it for 15 min at the pickup window. Also some of these workers clearly didn’t understand English. Both me and another girl had the same wake up wraps but they didn’t understand what the items were and she had to repeat the item 3 times.
• CC

  cosmicgirl

  Jun 13, 2023
  1.0
  There wasn't much variety and I was trying to pull the app up in my phone. I was apologetic to the rude male clerk about it taking a moment longer. He had no courtesy and made a comment, when he saw a woman walk in the door. Something like: "I have other customers to wait on".... What???? There was NO ONE else in there and the woman at the door was not at the counter yet. She also went to the other side. When I told him that, a little Indian lady came up giving me a cold stare. I said "is there a problem"? She just shook her head and I left. NEVER AGAIN! The only good thing about this DD, is that it's in the convenience of the Concourse.
• VV

  Victor Kidd (Victalius)

  Sep 4, 2022
  5.0
  My midichlorains are off the scale!