I am appalled at the customer experience I received this morning at the Gibbsboro Dunkin' Donuts located on Lakeview Drive in Gibbsboro, NJ 08026, at approximately 8:35 AM, by a cashier and someone who identified himself as the manager.
Upon my persistence, I finally determined his name is Shan, after several initial requests, and his refusal to provide it.
I presented a $10 bill to the cashier to pay for a $6.00 meal deal; the total cost of the order, with tax was $6.40. The cashier requested I provide a different bill. When I asked why, she repeated she couldn't take the bill. I requested to speak with the manager.
The cashier spoke with Shan in Hindi, then again informed me that she could not accept the bill. Shan then said the bill doesn't have the stripe on it, and he can't accept it. With a dismissive attitude, and curt tone and manner, he referred me to TD Bank.
I have attached four photos for reference.
I cancelled my order, and went directly to my WSFS bank branch, spoke with the Assistant Manager, who confirmed the $10 bill is real. She said it is an older bill, but underscored it is an authentic bank note, and should have been accepted.
The treatment I received from the cashier and manager is deplorable and unacceptable. I strongly recommend that customer service skills training, as well as education on legal and tender bank notes be provided to them.