Dunkin'

Reviews

• JB

  Jo-Ann Bartina

  4 days ago
  1.0
  Let me start off by saying that if I could give zero stars I would. The manager here is the worst I’ve ever seen and should certainly seek a job that is NOT IN ANY KIND OF CUSTOMER DIRECT CONTACT. We ordered our drinks via the kiosk. I wanted a caramel frozen coffee and it recommended 3 pumps of caramel. I never worked at Dunkin so I assumed that was the normal amount. When I got the drink it was overly sweet. I talked to the woman who appeared to be a manager, but it was hard to tell with her wearing an Aeropostal t shirt and a hoody and no name tag. She proceeded to argue with me that it was because it was made with almond milk. I explained that I understood that, but it was overly sweet. She continued yes to get loud and argumentative and refused to remake it. I told her I couldn’t drink it because it was very crappy. She offered me a refund and said that if I didn’t like it I could get out of the store. I left because I refused to be talked to and treated like garbage by a low class horrible manager. I did not receive my coffee OR a refund. She essentially stole from me.
• DA

  David Agronow

  Sep 23, 2025
  5.0
  The latte are always perfect. The regular staff is always consistently friendly and genuine. They maintain a clean and reliable environment.
• MP

  Makenna Price

  Sep 20, 2025
  1.0
  Wow — one of the worst customer experiences I’ve ever had. I ordered a drink that was overly sugary (and these drinks are already sweet to begin with, so that was disappointing but manageable). The real issue came with the food. I ordered a turkey sausage and egg breakfast sandwich. On the app, the picture clearly shows it on an English muffin, and the default option is an English muffin. But when I picked up my order, both sandwiches came on croissants. I politely asked if they could switch the bread to an English muffin. The manager snapped back that the sandwiches come on “all different types of bread” and that I should have specified, even though the app and photo clearly showed otherwise. She agreed to “fix it,” but when I got it back, one still had croissant bread. When I pointed it out, she snatched the bag out of my hands, said “it’s gonna be a wait,” and walked off. Eventually, I received the sandwiches again — only now they had Swiss cheese added, which I hadn’t ordered. At that point, I was honestly too uncomfortable to eat them and scared they had spit in it. The manager’s attitude was so hostile that I threw the food away. It wasn’t just a mistake — it was the dismissive and aggressive way the situation was handled that left me completely shocked.
• CF

  charlie foster

  Sep 18, 2025
  1.0
  Went there and the customer service is awful the girl at the counter didn’t even look up and was sweeeping the floor, we literally stood there and no one said anything and there were multiple people standing there w no service as if it was closed Definitely skip
• MM

  Michelle

  Sep 4, 2025
  5.0
  Visited the area for a few days. Been here twice during that time for a quick breakfast before the parks. Not the fastest service, but it was still efficient and good. Breakfast sandwiches were good and didn’t get nuked in the microwave. English muffins and bagels still remained soft. Caramel lattes were good and as expected. If you’re in a rush, not the place to be, but they’re still not bad on time in general. If you use the kiosk to place your order, it will quietly arrive on the kiosk/mobile order stand, so look for your items there.