Dunkin'

3.4
641 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Harrisburg, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4005 Jonestown Rd, Harrisburg, PA
17109, United States

Hours

Reviews

3.4
641 reviews
5 stars
268
4 stars
103
3 stars
60
2 stars
55
1 star
155

What are people saying?

AI-generated from customer reviews

Customer Service

Mixed feedback on customer service; while some staff were praised for being friendly and helpful, others were reported as rude and unprofessional.

Order Accuracy

Frequent issues with incorrect orders and missing items, leading to customer frustration.

Cleanliness and Hygiene

Concerns raised about cleanliness and hygiene practices, including unsanitary conditions and food safety.

Wait Times

Long wait times reported, particularly during busy hours, contributing to customer dissatisfaction.

Product Quality

Inconsistent quality of food and beverages, with some customers enjoying their orders while others reported stale or poorly made items.
  • TT
    Tula
    2 days ago
    5.0
    I think the girl that works at night is great she goes above and beyond to help me n other customers . Very very welcoming always working hard . I've done drive thru and dine in and she is welcoming either way I order. It's nice to go in somewhere that is so friendly and welcoming. I wish I knew her name but she there every time I come after work.
  • RR
    Reins
    2 days ago
    5.0
    The management here is absolutely amazing. They always make sure every customer is satisfied. It's nice to see that that management could turn this place into a welcoming , friendly environment. I don't know there names but I think they have some great with this store. I would recommend anyone to go here . It is so welcoming and I'm happy to see the staff smiling and being so kind.
  • CH
    Cortney Hull
    Nov 7, 2025
    1.0
    I ordered wicked munchkins. I did not get the wicked munchkins and no one thought to tell me. I ordered a PSL - hot. Not only was it cold but there was no pumpkin. The store is understaffed but the people there just suck. They are so disorganized. Like how do you work on someone else's meal in front of me without even finishing mine. They were busy but customer service skills is easily attainable while being busy.
  • TM
    tu mama
    Nov 4, 2025
    5.0
    Kim and Zach are so respectful to me and are so nice, but there is a lady there, Stephanie, who is very disrespectful not to only the customers but also the school kids next door.
  • LR
    LINDS REED
    Oct 22, 2025
    1.0
    You need to do better!!!! I ordered a maple bacon croissant sandwiche with hash browns and coffee this morning. Got to the windows paid and got my coffee was asked to pull around ,ok fine normally doesn't take long..... we'll I was wrong. 15 mins later and "my food" comes out. Im already agitated that it has taken so long and now running late.... when I finally get to check the bag it's the wrong order so sorry to order #946 I got your food 😤 and to who ever got order #936 hope you enjoyed. Very frustrating that you make people wait so long and can't even get a dam order right