Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Guilderland, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.7
332 reviews
5 stars
157
4 stars
66
3 stars
32
2 stars
16
1 star
61
What are people saying?
AI-generated from customer reviews
Customer Service
Many reviews highlighted poor customer service, with reports of rude staff, incorrect orders, and a lack of attentiveness.
Order Accuracy
Numerous customers experienced issues with incorrect orders, including missing items and wrong food or drink preparations.
Food Quality
Several reviews mentioned dissatisfaction with food quality, including burnt items, cold food, and unappetizing drinks.
Cleanliness
Some customers noted that the location was clean and well-maintained, while others reported unsanitary conditions.
Speed of Service
Feedback was mixed regarding service speed, with some praising quick service while others complained about long wait times.
- SFSummer FisherOct 30, 20251.0I came in this morning for a breakfast croissant and coffee. For once the coffee was pretty ok but they handed me a wake up wrap when the bag clearly said croissant on it. So, it was their fault for not reading. I handed the bag back and asked for what I paid for. The staff seemed confused asking me what I ordered. Nobody told me to pull around or pull up. They just said wait a minute. So that’s what I did. Then some women comes to the window telling me next time I need to pull around so I don’t hold up her line. That was very rude and not necessary. Maybe the employees should read and double check to make sure orders are correct. The staff has changed here. 10 months ago when I moved here they were quick efficient and nice. Now when you go in it takes forever, they lock the front door and the staff isn’t friendly. They have horrid customer service here. It’s just an assembly line. They don’t give napkins, double check. They burn the sandwhiches as well. Do yourself a favor and go to the McDonald’s across the street for coffee. Don’t bother here. I know I never will again.
- MKMl KbOct 24, 20251.0Absolutely the worst and most disappointing Dunkin’ location, I always heard bad things about this location so I always avoided it, but I had a conference and was rushing so I had to unfortunately stop by here. I ordered a large coffee, hazelnut flavor, caramel swirls, espresso shots and cold foam with cream…. Nothing and I mean nothing was in the drink but straight coffee with cream; no hazelnut, no caramel, no espresso shots or foam…..just coffee with cream…absolutely frustrating because at that point I could’ve just ordered just coffee and cream. ABSOLUTELY DISAPPOINTING, AVOID THIS LOCATION:(
- EBEdward BenjaminOct 20, 20252.0Not happy u had door lock on Sunday and couldn't go inside very unfair people like to go in store also a blonde lady that works there always not doing her job right and she never smile and has a attitude towards people and they mess up with orders too not a good dunkin
- BBBughoie BugOct 5, 20251.0matcha is just milk. ask for extra and it still is just milk. waste of $6. they won't fix your drink if they screw it up
- MRMatthew RSep 18, 20254.0This is a good location, the staff is polite and friendly. The drive thru usually doesn't have a long line. Recommended!