Dunkin'

Reviews

• JR

  Just Russ

  Oct 11, 2025
  1.0
  Incredibly slow at the drive thru. Takes at least 10-15 minutes to get a simple plain coffee.
• JE

  Jasmine Edwards

  Oct 11, 2025
  2.0
  The guy that took my order was very helpful and kind. I even paid cash to leave a tip. However, it took 15 minutes to get my order, and I had to leave without my entire order because we were headed to my son's football game out of town and the delay was making us late.
• SH

  Samantha Hostetler

  Oct 3, 2025
  1.0
  I've been coming to this Dunkin for a year now and can say it's definitely the lowest performing of any I've ever been to. 1) Drive Thru will take 25-30 minutes for every 3 out of 5 visits, regardless of if there's 1 car ahead of me or 5, and the drive thru is set up in a way that makes it impossible to just get out of the line if they're taking too long. 2) Every single time I order a coffee + another item they forget the other item. Doesn't matter if it's a donut or something else they will inevitably hand me my coffee and then close the window or walk away and when I'm still there they get confused and when I mention there was another item im waiting on they'll ask what it is (9 out of 10 times with a snippy attitude). What's the point of putting in my order if they're just going to ignore it and have me remind them and basically reorder when I get to the store. This happens whether I'm in the drive thru or going in to pick up a mobile order. (Side note, the only way you're getting your order with any speed is if you put in a mobile order and park and go in to grab it, but they will 100% of the time forget your food so you have to awkwardly stand there with your coffee until they acknowledge you so you can mention the missing donut or whatever). 3) Out of every employee I've interacted with here, which is quite a lot, there are maybe 2 or 3 that are actually pleasant to interact with. I get it that they're swamped, I worked in coffee too, but if you're going to have the slowest service on the eastern seaboard the least you could do is not be rude and snippy. Im way less likely to leave a review like this if you're a slower establishment but everyone is respectful and pleasant. I'm not being rude or rushing you so why are you taking your frustration out on me? Silver linings: 1) My coffee is almost never made wrong. I order in the app and 99% of the time my coffee is made right and nearly always tastes good. 2) Using mobile order + walk in for coffee will always have me in and out in under 2 minutes so since I started bypassing the drive thru all together I haven't had to deal with the 20-30 minute long waits. The only consistent hang up is that I still have to ask for my missing food item every time. I probably won't be coming back much more once the Wawa down the street opens though because if I have to get out and walk in anyway, I'm just going to go there.
• NN

  Nichelle Nichols

  Sep 18, 2025
  1.0
  Service here is garbage and they are always out of food items on the menu. You get to the drive thru window and have to wait an additional 10mins just to get your coffee and food. The workers aren’t friendly and act like they don’t even want to work. This will be my last time at this dunkin
• JL

  Jacob Lichliter

  Sep 10, 2025
  2.0
  I was disappointed that after standing at the counter for a while a guy told me he was only taking drive through orders or on the kiosk but I just wanted to get some donut holes and had been there a bunch of times before and was able to order verbally at the counter. Food is always good here but service needs work.