Dunkin'

4.0
627 reviews
Dunkin': Your Go-To Breakfast

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Phoenix, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
678 E Thunderbird Rd, Phoenix, AZ
85022, United States

Hours

Reviews

4.0
627 reviews
5 stars
339
4 stars
118
3 stars
57
2 stars
35
1 star
78
  • DS
    Delaney Silveri
    Oct 10, 2025
    1.0
    I hate to leave bad reviews and I know how it feels to have back to back orders to get to, but the service was very slow and I honestly can’t justify coming back. I think the staff needs better time management skills and desperately needs to properly communicate with costumers instead of making them wait for 10 minutes before even ordering. They didnt seem sympathetic of the customers time or the fact that they lacked many basic customer service skills. To whoever owns this location, please train your employees better on time management and basic kindness.
  • EM
    ELISA MEZA
    Oct 7, 2025
    5.0
    I really like this
  • NM
    Nayeli MMA
    Sep 25, 2025
    1.0
    I have been coming to this location for years. One morning I ordered 3 iced coffees with caramel and they were out of caramel so they said to email Dunkin’ Donuts to get my refund back and I emailed them. They responded back saying they refund with a free drink I said okay, but they never gave the other two drinks. So I only received one drink reward. The other two drinks I never received. They stoles money from me. Never got my drinks. Dunkin Donuts does not care about customer service that’s how I feel.
  • AN
    Ashley Nicole
    Aug 30, 2025
    1.0
    Staff has a really nasty attitude for no reason. I get you hate your life, that’s not my problem tho :)
  • CC
    Chris Collett
    Aug 24, 2025
    2.0
    I went through the drive through and the employee could barely hear me through the speaker. I had to keep speaking louder and they sounded annoyed and still misunderstood what I was ordering. I gave up trying to order a drink and just said ok that's all just for the sandwich and donut because they couldn't understand me. I drove up to the window and they looked confused and annoyed when I said I wanted the "Dunkin' Maple Sugar Bacon Breakfast Sandwich" not the bagel bacon sandwich. They had to ask for another employee to help them find it on their POS order tablet. They employees closed the window and looked like they were ranting. I eventually got my sandwich burnt and they didn't offer me a receipt.