Dunkin'

Reviews

• MF

  Mark Fernando

  2 days ago
  4.0
  Great place to get some food and hang out
• AB

  alfredo bello

  Aug 28, 2025
  1.0
  Very rude wont let me my drink because I am deaf
• MS

  Madelein Sanchez

  Aug 25, 2025
  1.0
  On Thursday the 21st of August, I stopped by to get a coffee. I ordered it when i pulled up to the window, I was going to be handed the wrong order. I told the attendant, an older man, that that wasn't what I had ordered. He asked me to wait. 5 minutes pass and no coffee. The coffee comes out and it's an iced cold brew black, not what I ordered. I had the receipt and showed him that I paid for what ever else I wanted in my coffee. I was barely going to make it on time to an appointment, so I told them to cancel and give me a refund. The guy refused, said he could fix my coffee faster than give me a refund. I gave him another chance, and he gave me the same dark ass coffee with a smidge of creamer and probably not any caramel as I had initially paid for. I expressed that I couldn't wait now, for neither coffee nor a refund and I left. I had 10 minutes to get to school, and I was upset about the coffee still, and thought "let me call the manager". Let me clarify, this hasn't been the first occurrence. The employees (not all, i am unfamiliar with names so it would be unfair to generalize, but those who have "helped" me before) at this location remember you when you let them know that your order is incorrect. The attitude there after is horrendous(my personal experience). So I call, and ask to speak to the manager. It was the same guy that was at the window 🤦🏽‍♀️ I brought to his attention what had occurred and when I was talking there was only an "uhu" literally after every word. As if he was slapping my words away with no care. I said "I've come to the conclusion that you are the same person that was at the window and that you do not care about the customer's experience there. I told you my coffee was wrong and asked for a refund, you refused and said you could fix it and didn't. I call to let the manager know and it's you. The way you disregard the customer's wants and refuse to listen is what has made up my mind about this location. I will not be coming back here. An unprofessional place were employees are arguing at the window, needs to be reassessed." I was offered my money back and a free coffee. The way this encounter made me feel, costs more than just my money back and coffee. Some may just say "it's just coffee", others will agree with me, that it isn't just coffee.
• KT

  Kash Turn

  Jul 26, 2025
  5.0
  One of my favorite Dunkin locations to visit when I’m in the Ravenswood area. I been going here for a while and at different times. I always receive excellent customer service from each employee and they are always pleasant. I have order a variety of drinks from this location as well and the drinks are always done correctly how I ask. Recommend anyone who is in the area to come here it will be a pleasant experience
• CF

  C F

  Jul 22, 2025
  1.0
  The service is alright but since when did they start going light on their frosting? Also I ordered a powdered donut and receive a star donut. They should let us know beforehand. False advertisement.