Dunkin'

3.8
580 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve York, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2175 S Queen St, York, PA
17402, United States

Hours

Reviews

3.8
580 reviews
5 stars
284
4 stars
106
3 stars
77
2 stars
22
1 star
91

What are people saying?

AI-generated from customer reviews

Customer Service

Feedback indicates a mix of friendly and rude staff, with several customers reporting unwelcoming attitudes and poor service experiences.

Product Quality

Many customers expressed dissatisfaction with the quality of food and drinks, citing stale donuts, incorrect orders, and poorly made beverages.

Cleanliness

Some reviews highlighted cleanliness issues, particularly in the bathrooms and overall store condition.

Speed of Service

While some customers appreciated quick service, others reported slow service and long wait times, especially in the drive-thru.

Pricing Concerns

Several customers mentioned high prices for items, feeling that the value did not match the cost.
  • JP
    Jeff P
    Nov 6, 2025
    4.0
    It Dunkin’. Always the same. That’s a good thing!
  • EB
    Eric “Tiny” Bloom
    Nov 6, 2025
    1.0
    For a place selling an overpriced cup of coffee you may want to be a little kinder to your patrons. We chose to leave our merchandise behind due to the unbelievable rudeness we received in the drive through. Train your staff!!! I didn’t expect to be dealing with the best and brightest, but seriously, you can’t take a coffee order without being rude?! Do you think it’s unreasonable to have some extra questions when your menu is in pieces on the ground? Were you in some kind of rush being we were the only car in the drive through? FFS good help isn’t that hard to find and I’d be looking if she was on my staff.
  • TT
    Tawney
    Oct 20, 2025
    1.0
    Won't ever be back! The bathroom was disgusting, the SMALL milkshake was over $8!!! For a SMALL! it was the worst milkshake I've had in my life too. It literally tasted like cookies and cream flavored milk. You couldn't even tell there was ice cream in it and im pretty sure the milk was expired because it had a weird taste to it so hopefully we dont get sick!
  • TD
    Tierra Degrace
    Sep 23, 2025
    1.0
    Very unwelcoming, when you enter they look at you like you don’t belong, order always wrong. They don’t like to correct orders made wrong. You get looks even when you walk in. I’m not going here anymore!
  • AP
    Art Paul
    Sep 10, 2025
    1.0
    All the donuts taste like their day old!