MJ
Michon Jenkins
Sep 28, 2025
I moved to this area about three years ago and was genuinely excited to have a Dunkin’ Donuts so close to home. In the beginning, everything was great—friendly service, consistent coffee, and a clean environment. Unfortunately, things took a turn after the ownership changed.
Since then, the quality has noticeably declined. Some days my coffee tastes watery, and on multiple occasions, the lids weren’t secured properly. One time, my coffee spilled all over my car because the lid wasn’t on correctly. When I returned to let them know, instead of an apology, I was charged for a replacement and told it was “just the new lids.” That response was incredibly frustrating.
Another time, a young man at the drive-thru handled cash and then placed his dirty hands directly on my coffee lid. When I pointed out how unsanitary that was, he dismissed my concern by saying, “You ordered a straw anyway,” and told me not to come back if I didn’t like it. That level of disrespect was shocking.
To top it off, I was told by someone who used to work there that they mix unsold donuts from the previous day with fresh ones. If that’s true, it’s extremely disappointing and raises serious concerns about food quality.
I really wanted to support this location, but the lack of care, poor hygiene, and dismissive attitude have made it hard to continue. I hope the management takes these issues seriously and makes improvements.