Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty restrooms and unsanitary handling of food and drinks.
Service Quality
Customers frequently reported slow service, rude staff, and mixed-up orders, indicating a need for improved customer service training.
Product Availability
Several customers expressed frustration over the lack of available menu items, particularly donuts, which raises concerns about inventory management.
Inconsistency
The quality of drinks and food was noted to be inconsistent, with some customers receiving poorly made items or incorrect orders.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good service at certain times, indicating that experiences can vary.