Dunkin'

Reviews

• MM

  Mckenzi Mckoy

  Oct 12, 2025
  1.0
  I have NEVER had this issue at any dunkin my my lifespan. I simply needed an accommodation because I have a dairy allergy with my frozen ice coffee. When I placed the order at the drive thru she said “sorry I can’t do that” which was odd considering I’ve done it many time at this location, dunkin donuts generally and in the app with no issue. When I went to the window to pay I asked the cashier why my drink couldn’t be made with oatmilk and she simply found the girl who was making my drink. That same women (asian with glasses) told me “we can’t change it to oatmilk because it’s an allergy to everyone else”. Which makes no sense considering dairy is an allergy for me which was why I asked for oatmilk. I also asked if they were sold out of the oatmilk and she told me no they just can’t make a dairy change on frozen drinks, constantly repeating the same thing over and over, which makes zero sense. Why even have an options to change a dairy preference if you really can’t. I asked her if i ordered it through the app instead could she do it then and she still said no…completely ridiculous. Like I said before I’ve never had this happen. Not sure if the staff are too lazy to reclean the machine after my drink or if she was new or what but the entire location needs a refresh on what they actually can do. i’ve ordered what i needed at dunkin and this location plenty of times without any issues but now suddenly they simply “can’t”. I paid for my food (not the drink) and took my money to Starbucks and had NO issues or push back for my dietary needs
• MW

  Mahi W

  Aug 30, 2025
  1.0
  They gave us an old donut toasted and we couldn’t even cut a piece out of it!!! It was that old and dry!!! Disgusting and unacceptable!!! We will not go back again and we will make sure we take our PTO deals of our kids school else where too!!!!
• YM

  Yasmin Morandini

  Aug 29, 2025
  1.0
  I am a regular customer here. Today the service was unbelievable. Two employees confused me with another woman in the store just because of my hijab. I was made to repeat my order 5 times and they had the audacity to get frustrated with me. Mind you there’s only two of us in here at the time. Then I pay and get ready to leave and they start snapping their fingers at me claiming I hadn’t paid. After paying seconds ago.
• JP

  John Parker

  Aug 17, 2025
  4.0
  Nice place to relax... It's quiet and wasn't crowded.
• AH

  Araceli Gorgua Hernandez

  Aug 15, 2025
  1.0
  Walked in to pick up an online order of doughnuts and they didn’t have any available.