Ordered 3 egg,sausage and cheese English muffin sandwiches online to pick up for my workers breakfast Labor Day. I ordered Xtra egg, sausage and cheese on all 3. When I got to work, none of them had the Xtra I paid 1 for each ( 9 dollars worth). I tried to call all day Labor day and no one would answer thd phone. I finally reached the store Tuesday evening, when I explained the issue with the associate, Informing her I had the receipt and order number. The associate informed me that without the sandwiches I was SOL. SERIOUSLY? These are the people that want 15 dollars a hour and can't even make a sandwich right with the instructions in front of them. If this is the way Dunkin doughnuts runs their business, I'll go elsewhere. I would encourage others to do the same. I stop at Dunkin Doughnuts every Saturday and Sunday to buy my crew breakfast. Dunkin Doughnuts has lost my future weekend business over 9 dollars. Great customer service Dunkin Doughnuts, I mean LACK OF CUSTOMER SERVICE. TERRIBLE CUSTOMER SERVICE AND RELATIONS.
NR
Nathalie Rodriguez
Aug 8, 2025
The lady taking my order was upset rude. Yes I was in the phone and I guess it annoyed her. However, I was looking at the menu, when I get to the window she’s talking super loud trying to be funny and then tells me that I need to tell her how I’m paying. The one providing a service is her, so I would assume she needed to ask? As she’s talking she spitting because I guess she had issues with her teeth. Honestly if she’s working the window I wouldn’t even get food from there. If you don’t want to work just say that. If you don’t have patience gather some.
I like this place & so far all employees have been very friendly. I never wait long, like NEVER. Service has been great. Im confused why this store always seems to be pretty empty. I've lived near here for years, yet i can't say I've EVER seen more than 2 cars in the drive thru at once & I've seen that maybe 2 times at most 🤷🏾♀️. And that's with NO customers in the parking lot. I don't get it. It seems like a prime spot. I just hope they never go away. What I CAN say with 100% certainty is that their prices BEAT both Dutch bros & Starbucks. I don't know if anyone's tried Dunkins refreshers yet, but i HIGHLY RECOMMEND trying them. Only ONE thing i don't like is that so far, the last few times I came, i wanted to buy munchkins (my whole family's fav so I was hoping to buy enough for a family gathering) but they said they were out. Iwas also told on another occasion, they were out of one of only 3 flavors. I don't get why. Unless they just decided not to make for the day at the beginning of the closing crew shift? Because I don't believe for a single second they SOLD out of them, not at all. They don't make enough business, I can't stress how empty this store ALWAYS looks when im there & i drive pass them to go into the gas station near by, the dollar store, barber, grocery store to buy food, when using the atm, so I pass them out to to them directly or indirectly on a daily. (That's the reason for my 4 stars on "food.")Other than that, I love this Dunkin. I'd like to say it's my little secret Dunkin but People NEED to stop here & bring them business, i guarantee you won't have to wait. You'll have the fastest service of ALL Dunkins. I'd hate to see it go.
JT
John Tyndall
Jul 17, 2025
Only go there to meet my son.
JH
Jennifer Harvey
Jul 14, 2025
Wouldn’t it be great if you could buy bagged Dunkjn coffee here? I was told by the employee that they’ve told management, but it never come in.