Dunkin'

Reviews

• MA

  Max A

  6 days ago
  2.0
  This is one of the worst Dunkin Doughnuts I have seen. I'm not sure where the issue lies but the staff is negligent, unfriendly and oblivious. There is regularly some kind of problem with my order. Today (midday), I finally decided to write a bad review because they "forgot" to add sweetness to my coffee. Annoying and inconvenient to go back BUT no biggie. When I got there, all three employees were chatting casually in the back, one (the only one I could see from where I was) was leaning with her arms crossed. I was at the empty front counter for about 2 minutes waiting for someone in the empty store. From my experience, it looks like they were somehow over staffed and were still delivering terrible service. I'm frustrated. About half of my orders are messed up in some way. The only reason I continue to go here is convenience.
• JH

  Jana Hassan

  Oct 13, 2025
  1.0
  i ordered a strawberry dragonfruit refresher and i received a dirt refresher.i waited 20 minutes just to not get a refresher and it was not crowded at all and the worker laughed at my face when i told her to change the drink
• SZ

  Sameeha Zaidi

  Sep 30, 2025
  1.0
  Rudest most brainless cashier named Nazwa. She forgot my drink 2x and tried to make up for it by remaking my drink to a medium that tasted SO bad. Never coming here again. Would give 0 stars if I could.
• LL

  Liy Liy

  Sep 28, 2025
  1.0
  This morning at 7:14 AM, I placed a mobile order at the Dunkin' Donuts located at 6120 Fresh Meadow Lane. Upon my arrival five minutes later, I found my order ticket unattended on the counter. When I informed the employee at the front counter that I was there to pick up my order, she acknowledged it but then proceeded to kneel on the counter to clean a wall, leaving my order unfulfilled. Another customer entered, and she shifted her focus to take his order, preparing it while my order continued to sit idle. After waiting ten minutes, I expressed my frustration, as I needed to take my son to work. This incident actually made him late. It took an additional five minutes for her to finally prepare my coffees, despite the presence of three other employees who were not attending to my order and with no one in the drive-thru. This experience raises questions about the service I received, particularly as I am a woman of color, and it left me feeling disrespected and disappointed. I frequent this establishment and have always been polite, yet this incident forced me to react in a way that is not typical for me. Waiting nearly 15 minutes for a mobile order when there were no other customers is simply unacceptable, and I am left feeling disheartened by the microaggressions I perceived during my visit.
• RT

  Reina Trumpet

  Aug 26, 2025
  1.0
  Definitely one of the not so great Dunkin locations out here in Queens. The service was fast but the food was burned and the drink was made completely wrong. When I pointed out that's not how the drink is suppose to look (completely different color and even taste), they dismissed it saying that's how it's always been.