Dunkin'

Reviews

• DV

  David Via

  Sep 30, 2025
  4.0
  Couple of ice coffees
• BB

  Brent Barnes

  Aug 31, 2025
  1.0
  Stood in line for over 10 minutes inside, was not greeted or acknowledged. Had to leave to get to work.
• CC

  Cris Cochran

  Aug 14, 2025
  1.0
  The ice coffee sucked, dont recommend
• DC

  Deborah Carter

  Jun 27, 2025
  2.0
  Server was texting while taking order
• JG

  JOVANNA GARCIA

  Jun 21, 2025
  1.0
  Subject: Customer Service Experience at Drive-Thru – Request for Follow-Up Dear Dunkin’ Management, I’m writing to express my concern regarding an unfortunate experience I had at your location during a recent visit. I placed a simple order through the drive-thru: • One small iced coffee with extra sugar and extra cream • One small mango refresher • One bacon, egg, and cheese Wake-Up Wrap The first team member at the window, whose name was April (spelled with a “Y”), was incredibly kind and professional. She greeted me with a smile and handled the initial interaction pleasantly. However, the situation changed when I received the remainder of my order from another employee named Celsius. When I politely inquired about my iced coffee, she responded curtly with “hold on,” accompanied by a noticeable attitude. I also requested a receipt, and when I received the coffee, it was lukewarm. I kindly asked if it could be remade. I was instructed to park across the lot to wait for the replacement. When the coffee was brought out, Celsius was on her phone, handed it to me silently, and continued speaking on her call. I asked if she needed to take back the original coffee, and she again responded dismissively and said, “You must be having a bad day. Have a good one.” As I began driving away, she blew a kiss toward my vehicle and repeated sarcastically, “Hope you have a good day.” I was shocked and felt disrespected. I returned to the store to speak with a manager, but I was told no manager was currently available. I asked who the lead or supervisor was and was told to wait. Eventually, April came out, and I explained the situation to her. She kindly took my information and stated the store manager, also named April, would contact me on Monday. As a loyal customer who visits this location almost every morning, I’ve remained understanding through occasional mistakes — including undercooked food — and never made an issue. However, today’s experience was unacceptable. I do not expect to be treated rudely or sarcastically — and being mocked and dismissed in this way feels not only unprofessional but borderline harassing. I respectfully request that this incident be looked into and that appropriate action be taken. I would appreciate a follow-up from store management regarding how this situation will be addressed. Thank you for your time and attention to this matter. Sincerely, ⸻