Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Cambridge, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.7
292 reviews
5 stars
121
4 stars
69
3 stars
33
2 stars
19
1 star
50
What are people saying?
AI-generated from customer reviews
Staff Attitude
Numerous reviews highlighted issues with staff being rude, inattentive, and unhelpful, leading to a negative customer experience.
Order Accuracy
Many customers reported frequent mistakes with their orders, including wrong items and incorrect modifications.
Cleanliness
The cleanliness of the store and bathrooms was frequently criticized, with reports of unsanitary conditions.
Service Speed
While some customers appreciated the quick service, others noted long wait times for food preparation, especially during busy hours.
Coffee Quality
Several reviews mentioned dissatisfaction with the coffee quality, describing it as watery or poorly made.
- JPJoon Park6 days ago2.0Staff are inattentive. Will continue to do side work or other tasks and let orders pile up while customers are in store waiting. Routinely understaffed.
- TST. WassaJimen (SÕĹ)Oct 17, 20255.0Put the bathroom definitely needs more timely maintenance
- LVLuis Enrique Vivas-MartínezAug 28, 20255.0No complaints whatsoever—this Dunkin’ in Kendall Square consistently delivers a great experience. The morning staff is exceptionally friendly and efficient, even during the busiest rush hours. The coffee is reliably strong and hits the spot every time compared to other options in the area. I especially appreciate how smoothly mobile orders are handled, which makes a big difference given the steady stream of morning customers. The space itself is bright and welcoming, with plenty of natural light that makes it feel open and comfortable. I’ve always found the location clean and well-maintained, which adds to the overall pleasant atmosphere. In my POV, this is probably the best location in the area for a quick and reliable coffee stop. Highly recommend!!!
- FBFrancesca BozorAug 26, 20251.0Truly unorganized, rude, and always messing up orders. They will just stand around talking and laughing while you're waiting for them to eventually make the food. They are also very unhelpful.
- JBJeremy BlakleyAug 25, 20251.0Worst coffee on the planet! After a few sips we tossed it in the trash. Breakfast food we got were over baked, dried out, and tasted like reheated leftovers. The donut was fine.