Dunkin'

Reviews

• FF

  Fatih

  Sep 3, 2025
  1.0
  Rude employees. I left without ordering .
• AL

  Abby Laughlin

  Sep 1, 2025
  2.0
  Takes foreverrrr for your order, even if you order ahead, you’ll be standing there waiting
• PW

  Peter W

  Aug 21, 2025
  1.0
  Not friendly I ordered three dozen donuts and a box of Joe and drinks they had no bags to put the donuts in like the other Dunkin’ Donuts have. They do not acknowledge customers and are rude
• ET

  Ebony T.

  Jul 29, 2025
  1.0
  I walked in the DD on Market Street in West Chester at 8:06. My kiosk order was completed by 8:10; just one breakfast sandwich. I waited. I waited. I waited. There was about 3 ppl waiting ahead of me and the mobile orders pickup tray was filled with completed orders. I waited. I waited. I waited. Then the woman that walk on before me asked an employee about her mobile order. The lady couldn't understand English bery well and asked her to repeat the order twice. She then showed her the order on her cellphone and the lady needed to read it a few times. The employee along with another employee sifted through mobile order receipts and couldnt find it. So they had to make her order. But she clearly made it and paid for it. I then asked about my kiosk order and they looked through mobile receipts. I emphasized...." No I made my order in the store on this kiosk and I paid $5.29 for a sausage, egg and cheese croissant." They didn't eveb receive the order or ignored it...spoke amongst each other in their language (french) and then proceeded to make the order. The manager came in and he could tell there were dissatisfied customers. He asked the employees what was going on and they mumbled something. (I couldn't hear what was said. ) She then slowly made my sandwich and wrapped in a glacial pace walking in over as slowly as she possibly could. I can't believe I waited 20 minutes for one breakfast sandwich that only gets microwaved. I have been a customer at this particular DD since I moved to this area 15 years ago. I will never return. Since the management and employee team has changed, its gone to the bottom of the barrel in food and the customer service is deplorable. No one bothered to apologize for the long wait or anything. Just horrible!
• KB

  Keirstin Barrow

  May 29, 2025
  1.0
  I never really leave bad reviews, but I have ordered iced coffees from here multiple times and each single time it was horrible. Why am I paying almost $7 for a large iced coffee that you charge EXTRA for the products but don’t put them in my coffee? You can clearly see the difference in the coffees. One to the right was $5.30 made perfect different location. The left one was $7 with extra and still taste like no sugar no butter pecan NOTHING!!! I will not be ordering from here again.