Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve West Long Branch, NJ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
502 reviews
5 stars
258
4 stars
84
3 stars
48
2 stars
32
1 star
80
What are people saying?
AI-generated from customer reviews
Service Quality
Numerous customers reported rude and disrespectful staff, particularly from management, leading to a negative experience.
Order Accuracy
Many reviews highlighted issues with incorrect orders and poor handling of complaints, causing frustration among customers.
Cleanliness
Several customers noted unsanitary conditions in the store and bathrooms, raising health concerns.
Wait Times
Customers frequently complained about long wait times both in-store and at the drive-thru, often exacerbated by disorganization.
Mixed Experiences
While some customers praised the food and service, the overall sentiment was largely negative, with many vowing not to return.
- JPJonathan P.Nov 1, 20251.0Placed a mobile order and was met with attitude and the wrong sandwhich. Ordered a sausage egg and cheese and they gave me a cold bacon egg and cheese. The person at the drive through started to read my order back to me from the bag like I didnt know what I ordered for myself and i literally had to open the sandwhich in front of her. They also didnt give any forks or napkins. So I went back in and politely asked for utencils and she responded with "I'm just ready to walk out of here".
- JPJennifer PellotOct 16, 20251.0Rude and disrespectful manager. Tall young man. Gave our food to someone else who had it in their car and then was forcing me and my family to take it. When we said no he proceeded to raise his voice yelling at us NOBODY TOUCHED IT JUST TAKE IT. In front of other customers. While getting others orders wrong for other people. There were 3 other staff members trying to calm him down. This was so disrespectful and embarrassing. He should get fired because this place will loose more customers.
- GNGiuseppe NeriOct 4, 20251.0Personale scortese e non indicato. Soprattutto la manager. Se non parli americano perfettamente non ti danno alcun supporto. Sconsiglio il posto nella maniera più assoluta
- KKKatttSep 28, 20251.0ordered 2 coolattas and both where very sweet definitely not made with only 3 pumps of flavoring. usually wouldn’t comeback to complain but it was so bad and I had get it remade since one was for a friend. the worker guy remade it and it was still awful and way too sweet. big waste of 10 dollars.
- VRVibhu RamanujamAug 11, 20255.0Just moved into the area. Amazing food and amazing service. I am for sure going back