Dunkin'

2.7
390 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lakewood, CO for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2125 S Webster St, Lakewood, CO
80227, United States

Hours

Reviews

2.7
390 reviews
5 stars
122
4 stars
34
3 stars
22
2 stars
43
1 star
169

What are people saying?

AI-generated from customer reviews

Service Quality

Numerous customers reported rude and dismissive behavior from staff, leading to a poor service experience.

Food Quality

Many reviews highlighted issues with cold, poorly prepared food, and incorrect orders, indicating a lack of consistency in food quality.

Wait Times

Customers frequently complained about long wait times for orders, both in-store and at the drive-thru, often exceeding reasonable expectations.

Staffing Issues

Several reviews mentioned that the location appears to be understaffed, contributing to slow service and operational inefficiencies.

Customer Experience

Overall, the customer experience was negatively impacted by a combination of poor service, food quality issues, and unprofessional staff behavior.
  • MG
    Meagan Griffin
    Oct 31, 2025
    1.0
    Spending hard earned money in this economy and getting this is so incredibly disappointing. Based on the reviews this location needs some real work on the food they are putting out. To cut this bagel so poorly then to burn it and still decide it’s okay to serve with soggy oil soaked hash browns is crazy and wildly inconsiderate service.
  • RQ
    Reyna Quintana
    Oct 31, 2025
    1.0
    Today is 10/31..I've never been to Dunkin for coffee more less breakfast but decided to give it a try. WORST mistake of my life. After my order of 4 coffees, 4 breakfast sandwiches, and half a dozen doughnuts I was asked to wait parked in front for my order in which a rude employee came out to give me my breakfast sandwiches when I asked about the coffees doughnuts he responded "Oh your waiting on drinks too?" I responded yes and he followed up with "Oh I guess someone else will be out with those". I continued to wait. After waiting for an additional 15 min. I decided to go in. My drinks were sitting on the counter as if I pre ordered them. I went to grab them and was approached by the same rude employee stating did you need something, I stated yes I came to get my drinks and he responded Oh you were waiting outside? As if he didnt already come outside to give me my sandwiches, he then asked in his set to other employees "why wasnt the car outside taken care of?" I said im also waiting for my half dozen doughnuts and he looked at me as if I was speaking a different language and stated You had doughnuts too? I said yes and he proceeded to walk away with an attitude to pack them aggressively. This has been the utmost horrible, disrespectful, poor service I have ever received even after all the money I just spent on my order and I will NOT be going back. Highly unsatisfied!
  • GV
    Geraldine Vigil
    Oct 28, 2025
    1.0
    I normally don't do this, but I have to say that this Tuesday morning, October 28th, I went through the drive thru on Webster. The cashier/worker was very rude as I added a donute to my order at the window. Only one car behind me. The food is nothing to brag about either. I ordered the bagel with egg bacon and cheese meal. Bagel wasn't toasted, hashbrowns were soggy, greasy, and tasted old. The iced coffee was too sweet to drink. I asked for sugar and creamer on the side. I got neither. Suddenly they put that in the coffee when I didn't want it. I will not be returning or recommending.
  • EE
    Extra Email
    Oct 23, 2025
    1.0
    Older woman constantly parking me and I barely ordered 2 drinks. Not sure if she's trying to beat her drive thru times or something but it's really frustrating to get parked for drinks and see other cars pass me!
  • HL
    Heather Letchworth
    Oct 19, 2025
    1.0
    Usually wouldn’t write a negative review but the employees here should be trained in any way on customer service. It’s Sunday morning, Oct 19th. Four of them talking amongst themselves while people wait to be served. My chocolate filled donut had one small spot of chocolate. When we went to the register to show them and ask for another they were not happy to help and mumbled things under their breath and the coworker laughed. The donuts at king supers far succeed these. Terrible