Dunkin'

Reviews

• SS

  Sarai Schanafelt

  Sep 2, 2025
  5.0
  Employee here with the red hair and beard: 100/10. Make my day. Made my week. Amazing customer service and super kind, I hope he finds a $20 bill on the ground. I hope his car never has issues. GIVE HIM A RAISE ASAP!!!
• MM

  Miguel Miranda

  Sep 1, 2025
  5.0
  Ricas están
• CM

  C M

  Aug 31, 2025
  1.0
  This interaction was at the Gilbert and Southern store in Mesa, AZ at approximately 1030am on Sunday August, 31st. I just had one of the most disturbing interactions with Caden or Kaden and the supposed manager Christian. The manager called out the wrong order. Called out a bagel instead of a croissant. It sat for 5 min before I went up to see what the order was. I approached Caden and asked if he could check what was in the bag. He said he doesnt know he wasnt doing that. I asked if he could check. He comes back saying yeah its the maple bacon croissant and then stops and says the other sandwich. He was expecting me to tell him what I ordered. I didn't feel I needed to as I was annoyed at the whole interaction by this point. I grabbed the bag and walked away. At this point Caden made a "great communication " in a sarcastic rude tone, comment. I then asked if he was serious!? We went back and forth and I said something to him, he said come closer and say that again like he was going to get physical. At this point he told me to leave. I was calm this entire time and told him I was going to sit down and enjoy my sandwiches and donuts with my family. I wasnt going anywhere. He knew he had no cause to kick me out. While I we were there another patron who witnesses the entire thing came up to me and said she felt compelled to say she couldn't believe what happened. She said she would have been way more upset and got his manager right then and there. I talked with the manager Christian. Supposedly, I feel like he gave me fake names. The Caden I interacted with was white male who looked like a female with long blond hair to the middle of his back. Not tied back I might add. Dude looked like he haddent showered in a week. With the demeanor to match. Christian is a large while male who acts like a female. Very flamboyant and kver the top dramatic. Extremely rude individual with zero customer service skills. I bet they both hate their life, grown men working at dunkin donuts. I guess it makes a litte sense. On my way out, I asked for the manager and the rep said he was busy. When I said that's fine I'll wait and insisted he get him. She went back and came back with this Christian who was clearly annoyed to be there to begin with. I asked him, " did you hear the interaction that took place?" He went on to say "no", and that he understood words were said and went on to explain how they were so busy, as if this were an excuse to have no self control and treat costomers like trash. The manager is a true hot head. Should be fired. True order taker (and a bad one at that) no leadership skills.
• LH

  Lilliana Heredia

  Aug 25, 2025
  5.0
  Mocha frap really good
• TP

  Trevor Pond

  Jul 15, 2025
  5.0
  Yummy drinks