Dunkin'

Reviews

• CD

  Christina Davis

  Oct 15, 2025
  1.0
  I went to a Dunkin’ Donuts in Allen, TX yesterday for the first time, and it was absolutely amazing! I enjoyed it so much that I decided to go again this morning to the Carrollton, TX location near my home. Unfortunately, this visit was completely disappointing from start to finish. I placed an order for both myself and my brother-in-law. He got a $6 meal with an iced French vanilla coffee with liquid sugar, and I ordered a frozen French vanilla coffee with Splenda instead of cane sugar, plus six munchkins (three powdered and three pumpkin). When I received my order at the window, I noticed my drink looked very light. I pulled away, took a sip, and realized it was incorrect. The receipt showed they had rung up a Vanilla Bean Coolatta instead. I went back through the drive-thru to let them know and explained what I had actually ordered. At the window, I was handed a new drink and asked if it had Splenda instead of cane sugar. The employee said no and offered to give me side packets of Splenda instead. I politely declined and explained that I’m pregnant and trying to carefully manage my sugar intake. He then said he would remake the drink for me. The remake I received was not full, had no whipped cream, and tasted completely different from what I’d had the day before. It didn’t taste good or have the same smooth texture. My brother-in-law also said his drink didn’t taste right either. At that point, I decided I just wouldn’t visit that location again—but when I got home and went to share my pumpkin munchkins, I discovered they had given me blueberry instead. To make matters worse, I tried calling the store, but the number listed does not work. I’m highly disappointed that I spent money on products that I couldn’t even consume. I’ve worked in food service for over 11 years, and this level of inaccuracy and carelessness is just outrageous. I would sincerely appreciate having my order replaced—preferably at another location—because this experience was unacceptable
• WS

  WY S

  Oct 9, 2025
  1.0
  Very disappointing experience. I ordered matcha latte and when I got there they told me my order got cancelled because they ran out of matcha powder. It’s ok. But they never refunded me. I tried to reach out at their app, 3 times, been told an agent will reach out to me but no response at all. I will not order again.
• CP

  Clemencia Price

  Sep 25, 2025
  1.0
  I only gave one star because I had to. I stopped there this morning because I always go to Shipley's....wanted to change it up a bit ya know? Besides I've always loved DD. There are 6 employees behind the counter and not one asked me what I wanted or even acknowledged my presence. I even asked if anybody was going to take my order and still...NOTHING! One was training someone, 2 were at the drive thru (one working and one standing around) and the other two were just back there in the back. I was taken aback with the lack of service or even acknowledgement of my presence!! I left there super disappointed...and with no food!!! The whole situation took me out of my character and I said a few choice words as I walked out. Needless to say....Shipley's got my business this morning and will ALWAYS get my business!! First and last time I will ever waste my time and stop here! You may wanna check up on ya peeps and reconsider who you have working for you. I didnt get any names, but you scoundrels know who you are!! Customer service is the key to a successful business....but I'm sure you know that. No shade, no hate...just saying is all! Byyyye!! 👋
• VG

  Victoria Gomez

  Sep 8, 2025
  1.0
  not worth it to stop here, go to a different location because they can’t afford to listen to your order because they’re too busy watching tv on the drive thru, might as well not clock in and go home to do that in your own bed. very simple order that got confused and ended up spending $18 for two people!
• KC

  Kelly Cooper

  Sep 4, 2025
  1.0
  Placed a mobile order today, got there and the employees seemed utterly perplexed. I’m not sure if they didn’t get my order or didn’t know how to make the drinks, but I had to repeat the whole order back to them and even then it wasn’t correct. Left with only 1 or my 3 items correct. I definitely won’t be going back to this location if this is how things work.