Dunkin'

Reviews

• KS

  Katie Shifflett

  3 days ago
  1.0
  Drink was half filled, literally the same equal amounts of liquid and whip cream. I got a large and you could feel where the warm liquid stopped and the whipped cream began on the side of the cup. Then when I mentioned that the drink wasn't filled, there was a rude employee asking in the background"what is she complaining about" which was completely rude and uncalled for, & never mind the fact I told them this was my first time here and this is how I was treated. Drink never got fixed or even offered to redo it and make it filled. I now understand why people say DON'T go to Dunkin.
• LC

  Lauren Castillo

  Oct 6, 2025
  2.0
  The customer service at this location is awful. None of the employees great you or smile, and will often ignore you until you ask to place an order. The other day, I asked for a drink that apparently only the manager knew how to make, and instead of asking her for help, the other employees ignored making my drink. I had to ask three times if it was ready, to which they replied that someone was making it while the empty cup continued to sit on the counter. Finally, after 30 mins, the manager then offered them help on how to make the drink, without any apology offered.
• SM

  Shelly M

  Sep 29, 2025
  1.0
  Customer service is horrible. They charge for a small cup of water as well. Time for new staff! Everyone is miserable and it shows in the customer service. No friendly when taking the order and throw the drink and food at you with no greeting. Ended up tossing my drink because i didn’t trust what they did to my beverage after asking kindly for it to be made correctly.
• MM

  MC

  Sep 26, 2025
  1.0
  They need to hire more people, should not take 25 minutes to go through a drive thru. Best of all once you get into line you are stuck and can not leave.
• JW

  Janet Wells

  Sep 25, 2025
  1.0
  Went this afternoon at around lunch time to pick up some donuts for the morning. Went through drive thru. First off no jelly donuts. I got home opened the box and the donuts looked like crap. They look like they had been sitting all day. What is going on that businesses can charge and employees don't take pride in their product. Photo attached... $18.00 for crap ! I see another donut place closing on Pantops. Won't be back.