Dunkin'

Reviews

• AC

  Allen criss

  Sep 30, 2025
  2.0
  Typically in the past, the customer service has been excellent not sure if this is a “new hire” but the lady working in the drive-through today was very unfriendly not welcoming complaining about customers to other employees while I’m sitting in the drive-through. very unprofessional!
• JB

  Jeremy Breckenridge

  Sep 17, 2025
  2.0
  Employees working 9/17 not very pleasant. Need to work on service skills. I hate the feeling like I'm the one causing them to work and making them unhappy. I'm only here to get donuts and pay money. I get it, it is early but maybe attend a service class or something. Funny part about this is I used the self service kiosk and still got ignored. Do better or I will have to take my business somewhere else.
• AR

  Abigail Reyes

  Sep 16, 2025
  1.0
  I ordered a matcha this morning and planned to use one of the coupons I received when the store first opened (they gave the first 100 customers drinks for a year). I’ve used this coupon before without an issue, so I didn’t expect a problem. At the window, I was told I couldn’t use the coupon. That was fine — I said I’d order something else instead. However, when I asked to cancel the first order, the employee audibly said “oh my god,” as if my request was an inconvenience. I was the only car there, so this reaction was uncalled for and left a negative impression. I’ve worked in food and beverage, so I understand the challenges of customer service — but professionalism matters, regardless of the situation. Talking about a customer where they can hear you and reacting with frustration over a simple change is not acceptable. In my job in healthcare, if I reacted like that to a patient or their family, I’d absolutely hear about it. Experiences like this make customers feel disrespected and less likely to return. I hope this feedback helps improve future service. (Sept 16, ordered at 6:13 AM- drive through order #7377)
• CM

  chris murray

  Sep 14, 2025
  2.0
  Management issue. Unorganized chaos, never ever prepared - no leadership and that includes leadership not at the store.
• AC

  amanda collers

  Sep 7, 2025
  1.0
  This is the 4th, with a bad experience. Taking forever to get food and drinks when not busy at all. Ordered ahead think it would be better, nope, order 30min ahead got there nothing ready, saying they didn’t have the order when clearly my name was on the screen. The took another 20 Mina to get food and drinks.