DSW Designer Shoe Warehouse

Reviews

• KP

  Kejal Parmar

  Aug 6, 2025
  1.0
  I encounter employee named JEN today. I went there to return shoes bought. I was returning before time and with tags and labels. Jen told me the shoes is worn and I cant return it. It was tried not worn because of course you have to try it right. I bought it from Cross iron location and the reason why I was coming at this location because I had a surgery and can’t drive that much far. I explained her everything and she gave me such a hard time and said Sorry but I have to go to cross iron location to return it. I still explained her I can’t drive still she said No. I was so upset and disappointed by her-who is representing DSW. Thankfully, my husband went to cross iron location and they even bothered to ask me anything and the return was so smooth over there. I just have a request to sunridge location management that please guide your staff and teach them about customer service. The other location was excellent with their customer service. I am just having regrets to went this location and wasted my time and energy. Thank you JEN for NOTHING. You ruined my day.
• AM

  Alyssa M

  Aug 5, 2025
  5.0
  Olivia is very knowledgeable in her product and I was very impressed as I can tell she takes pride in the work she does! She’s doing right by the brand that’s for sure.
• JM

  James meyer

  Aug 2, 2025
  1.0
  Price does not match, double check on your receipt!
• AW

  Amanda Westby

  Jul 26, 2025
  1.0
  Bought Birkenstock sandals today and they gave me a completely different left foot, not the right shoe nor size.. tried calling to have them hold the proper left foot, called about 20 times never getting anyone to answer. At this point I’m just going to return them. Lack of customer service or care. Highly disappointed won’t be a customer again.
• JS

  Jennifer Swear

  Jun 9, 2025
  5.0
  Great selection of shoes and even sunglasses and excellent customer service! Super nice girls =) I will def. come here when I need new shoes! Oh and also very reasonable prices =D