DSW Designer Shoe Warehouse is where Shoe Lovers go to find brands and styles that are in season and on trend. Each store features 25,000+ pairs of designer shoes for men and women from brands like Nike, Cole Haan, Sperry Top-Sider, Puma, Dr. Scholls, New Balance, TOMS, Vince Camuto and more. And shoes are just the beginning. Handbags, accessories, and kids’ shoes are also there—ready for customers to find just what they need. Plus, our free Rewards program, DSW Rewards, gives perks to its members (like Rewards certificates, offers, and other great stuff). Just shop, earn, and enjoy—it’s as easy as that. Because shoes say a lot about you—so say something great.
DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States, as well small format shop-in-shop locations.
The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.
The store is fine, but the manager named Jessica is very rude. I had a simple request that another manager said would be easy to handle.. When I got passed on to Jessica, party time had ended. Sheesh. It felt like I had called her at home, woken her up from sleep, and asked her to come tie my DSW shoe. She could not stop interrupting, was short and curt, and not at all friendly or helpful. My recommendation is for someone to check in with her staff because she must be a real prize to work with.
And for the record, I never leave reviews. Like ever. I go out of my way to affirm and give praise to those in customer service who do a great job! But this was a simple encounter, there was no brain surgery needed, and DSW could have been represented a lot better.
SS
Sterling
Jul 11, 2025
5.0
Great selection of both shoes and sizes. Well organized store. The cashier (Olivia) was helping a customer on the phone with all their questions and provided excellent customer service to them and us.
AM
Amanda M
May 12, 2025
5.0
Jessica appears to be the store manager or team lead. She was very helpful with my return which was having lots of issues. Additionally when I went to donate a pie of shoes she was super fast in making sure I got my point for my dsw account. The store looks nice inside, a little short staffed but isn’t everywhere these days? Would recommend!