DSW Designer Shoe Warehouse is where Shoe Lovers go to find brands and styles that are in season and on trend. Each store features 25,000+ pairs of designer shoes for men and women from brands like Nike, Cole Haan, Sperry Top-Sider, Puma, Dr. Scholls, New Balance, TOMS, Vince Camuto and more. And shoes are just the beginning. Handbags, accessories, and kids’ shoes are also there—ready for customers to find just what they need. Plus, our free Rewards program, DSW Rewards, gives perks to its members (like Rewards certificates, offers, and other great stuff). Just shop, earn, and enjoy—it’s as easy as that. Because shoes say a lot about you—so say something great.
DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States, as well small format shop-in-shop locations.
The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.
Customers appreciate the wide variety of shoe styles and sizes available, although some noted limited options for men's shoes.
Customer Service
Feedback on customer service is mixed; while many praised helpful and friendly staff, others reported rude or unprofessional behavior from management.
Store Environment
The store is generally described as clean and well-organized, though some customers mentioned safety concerns due to the absence of seating.
Pricing
Prices are considered fair by many, with good deals available, but some customers found certain items overpriced.
Return Policy Issues
Several customers expressed frustration with the return policy and experiences with staff during return transactions.
JB
Jacques Brouwers
1 day ago
5.0
The men's selection of shoes is way smaller than the women's, but I usually find something I like.
M3
Mark 387
Sep 29, 2025
5.0
Alot of shoes. More than Big 5. Impressive...!
ED
Erika Davis
Aug 22, 2025
5.0
I was kindly greeted and my questions answered the moment I walked through the door. Cashier was professional and very kind. I have big feet so I could not find many shoes for a women's size 10 or 10.5. My shoe size must sell out fast. I did find two pairs though after some searching. Glad I could get my new suede shoes treated with shoe protectant for $8.99. Good idea and lasts up to two months of regular wear. Great service, shoe styles, and great sales.
TH
Taiya Hrdlicka
Jul 26, 2025
5.0
Great selection
KL
Kim Lurie
Jul 1, 2025
5.0
Manager was more than helpful - going to great lengths to help find the shoe I want