DSW Designer Shoe Warehouse is where Shoe Lovers go to find brands and styles that are in season and on trend. Each store features 25,000+ pairs of designer shoes for men and women from brands like Nike, Cole Haan, Sperry Top-Sider, Puma, Dr. Scholls, New Balance, TOMS, Vince Camuto and more. And shoes are just the beginning. Handbags, accessories, and kids’ shoes are also there—ready for customers to find just what they need. Plus, our free Rewards program, DSW Rewards, gives perks to its members (like Rewards certificates, offers, and other great stuff). Just shop, earn, and enjoy—it’s as easy as that. Because shoes say a lot about you—so say something great.
DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States, as well small format shop-in-shop locations.
The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.
Feedback on customer service is mixed; while some customers praised helpful staff, others reported rude or dismissive behavior.
Product Selection
Customers noted a wide variety of shoes and accessories, but many expressed disappointment in the limited selection for specific styles and sizes.
Pricing
Several reviews mentioned that prices have increased and that clearance options are less appealing compared to previous years.
Store Experience
The store is generally described as clean and well-organized, but some customers experienced issues with staff attentiveness and overall shopping experience.
Return Policy
Customers expressed frustration with the return policy, particularly regarding worn shoes and the handling of returns.
JM
Jessica M.....
4 days ago
4.0
This is more an uodate post I believe I have reviewed this location in the past. Staff always helpful. I miss the older pricing model in clearance. Clearance is also much smaller. Staff always helpful and store always kept straight. They have a shoe drop off program for old shoes and you can order online.
DL
Dwan Banks Lawrence
Aug 26, 2025
5.0
Took my mother and she left with 4 pairs of shoes. When she's happy I'm happy.
KT
Karen Thompson
Aug 25, 2025
4.0
Wide variety of shoes and accessories.
JR
Judy Reigada
Aug 20, 2025
4.0
I needed some good work shoes. Wanted comfort and slip resistant. They don't have much for women but I saw Crocks (I do NOT recommend).
JW
James Williams
Aug 19, 2025
5.0
Dylan..one of the managers..Awesome! Very knowledgeable and professional