Drain Patrol

Reviews

• KD

  Kendall Deakin

  Apr 1, 2025
  5.0
  Ray from Drain Patrol provided outstanding service at our home on Gresham St. After living here for nearly a year, our shower drain and sink had been draining poorly—likely due to buildup over the years. Ray fixed everything perfectly, and now the drains work flawlessly. He was not only skilled but also friendly and funny, making the whole experience enjoyable. Thank you so much for your help!
• EY

  erika y.

  Feb 5, 2024
  1.0
  This company is extremely unprofessional. I know my landlord uses them as a backup, but they are horrible. They have come to my place a few times, and have done a horrible job, but today they called at 9am stating they would be here sometime today and would call me 30 minutes before they would arrive. They gave me NO time frame. I had to call THEM at 2pm asking if someone would be coming today, and they said "yes. We will call you 30 minutes before hand." I asked what time they closed they said 6. So i said okay. Now, at 530 tonight i called again and asked the same thing, if anyone would be coming. The woman said no, and a lot of their techs called out sick, and were "stuck due to the rain". I checked and in SD there are no floods currently.... but fine - i let her know that i understand that situation, what I DONT understand is why I was the one to contact them to get follow-ups, and to get information. They were NOT going to call me to let me know they weren't coming tonight. This is extremely unprofessional. I spoke to my landlord and told her of the situation in hopes to get our usual plumber here tomorrow, and I am even willing to wait an extra day, just so I can feel comfortable with whoever is coming into my home because these guys? Absolutely not. Do not recommend. I recommend ANYONE ELSE (edited so I'm not breaking "google guidlines") - will repost if this gets removed so everyone is aware of how horrible is company is! Update: they got someone out the next day. Sarah (i think the manager) called me that next morning, and again gave a ton of excuses as to why they couldn't come out the day prior, but I let her know that wasn't the issue. The communication was lacking on their part. I shouldn't have had to followed up with their office on ETA, they should have been contacting ME, and they should have wasted my time, as since they kept saying they were gonna be here - I wasnt able to do many of the errands I needed to run (they didn't provide a window of time, and just said they would call 30 minutes before they showed up, which wouldnt even allow me to go to the grocery store) The person who ended up coming the next day around 12:30PM, he did a great job. He was friendly, kept my space clean, and got things done quickly. While I beleive he was 5 stars, the overall experience and their office service was horrible and I still wouldn't recommend them to anyone. UPDATE (pt. 2) I'm not advertising other companies. I am stating who I use and suggest. That being said, you all wanted me to change my review to a 4-5 star review, which is ABSOLUTELY against googles guidelines. You cannot force me to leave a positive review. My experience was horrible with you all, as were all the other people who have given you all 1 star reviews (there are a good amount). I'd also like to point out your unprofessionalism. I have never been unkind, and instead have stated facts. When on the phone with you all, and on my review. Its sad to see all the negative reviews on your company and see how you all reply in a very defensive manner, rather than trying to save the relationship and offer to try again. Something as simple as "I'm so sorry you were unhappy! We would like the opportunity to learn more from your experience and gain that trust back from you so you can rely on us again!" Goes a LONG way. Name calling, and lying does not work. Removed my additional star so now back to 1. Lastly, I'd like to add that my sink is NOT fixed, and backed up again 2 days ago. When I asked the guy what the issue was he said "normal buildup" but clearly it was more... can't wait to have my normal plummer find out the issue and ACTUALLY fix it for me, something you all failed to do.
• RF

  Rick Flores

  Nov 17, 2023
  5.0
  Great customer service, the tech ricky was great on time and was fast and efficient very knowledgeable highly recommended Thank you drain patrol
• MD

  Margaret “Mar” Don

  Jan 7, 2022
  1.0
  Really bad! Hire someone else!! That's what we had to do in the end. My property management company hired you.
• SA

  S A

  Jul 1, 2021
  1.0
  They didnt show up and didn't even call to say they weren't coming. I called the office and they added the time frame for another 3 hours later. Apparently they expect their customers to wait all day till they can make time instead of scheduling appropriately. Unless you have an open schedule, not in a rush and want to wait for someone to show up then don't bother with this place.