Thank you Bella and Jin, for your assistance and the warm welcome! We are delighted with our purchases and will definitely be returning.
MM
Mike
Sep 11, 2025
5.0
Experienced the same thing but went in store and found out phones are down. Got my return! Thanks KOP team!
DZ
Dess Zebrowski
Sep 9, 2025
1.0
Tried reaching out by phone because they input my email in wrong so I never got my receipt to be able to exchange my shoes. I called about 5 times and the line just rang. Now I can’t return it exchange my shoes. Just wasted $160.
SK
Savannah Kistler
Sep 6, 2025
5.0
Excellent experience, 10/10! Steve had exceptional knowledge about the brands history and every shoe I was looking for. Very kind staff, super attentive, and they taught me so much about my first pairs! Both Steve and his coworker made sure I knew exactly how to care for the leather and answered all of my questions. Thank you and Highly Recommend this location!!
CD
Courtney DeFelice
Aug 27, 2025
5.0
Gin helped me quickly and easily find a new pair of loafers! Excellent and fast customer service and clearly really knowledgeable and helpful.