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KY-DOI-561349 We are here to help guide you to get the most value for your dollar. We want to help people plan for the future and recover from the unexpected. Our team has decades of experience guiding customers with their insurance and financial services needs. We live here, play here and raise our children here. We live where you live.
Details
- Wheelchair accessible entranceAvailable
Location
Donna Payne - State Farm Insurance Agent
501 Willin Way, Mount Sterling, KY
40353, United States
Hours
Reviews
4.8
32 reviews
5 stars
28
4 stars
3
3 stars
1
2 stars0
1 star0
- JCJonathan CoveyAug 19, 20255.0Just switch insurances because my previous one decided to skyrocket my payments. Called and went through the process with a lovely lady Michelle she helped me tremendously then I went and got a new vehicle and called to get it covered and Steph answered this time she was wonderful as well answered all my questions went through the process step by step with me and to beat it all my payment went down again seems to have some amazing girls there would highly recommend
- BLBill LehmanJul 27, 20255.0Steph did an outstanding job assisting me with the extensive vehicle portfolio. Amy has assisted me many times over the years, it's good knowing that I have another outstanding person in Steph when I have a dellima. Many thanks!
- JJJJul 14, 20255.0Stephanie was extremely helpful
- JAJason AndersonMay 19, 20255.0Great communication with explaining everything to ya. Always friendly and trying to save you money.
- CMConnor MacDonaldMay 19, 20255.0Steph Rodriguez was really helpful and walked me through everything I needed to lower my rate would definitely recommend talking to her and going to her with any questions.
Frequently Asked Questions About Donna Payne - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.