Donatos Pizza

Reviews

• AD

  alyssa denneny

  Oct 11, 2025
  5.0
  Great thin crust pizza!!
• TB

  Troy Busscher

  Sep 21, 2025
  5.0
  Owner really cares about customer satisfaction. Thx Justin
• GW

  gary walt

  Sep 19, 2025
  1.0
  Worst food and service ever. Big Don was missing ingredients and the pizza was the most skimpy ever. Thing is, I was always a fan. I have had better pizzas from Domino's at half the cost. What happened?
• AA

  Amanda

  Sep 5, 2025
  1.0
  know I’ve seen Donatos owners respond here before, so I hope this reaches the right person. Unfortunately, this is the second time my family has had a very poor experience at the Jax Beach Donatos on Beach Blvd. The first time, a few months ago, we came in to pick up a pizza and were surprised to see what looked like a very young child (elementary school age) running the front counter. Not only was our food cold, but we had also been double charged. Eventually, what seemed to be her mother came out and said she would correct the double charge the next day as she did not have access to correct online orders.we never for reiumbursed for the double charge but decided to let it go. Fast forward to today: my family (visiting from out of town) ordered delivery. The pizza was left at the door without anyone knocking or alerting us, so we only realized it had arrived after calling the store. A young girl answered and, when we asked why they hadn’t notified us, she insisted there was a sign on our door that said “Do Not Knock.” In reality, our door simply says “No Soliciting.” When we tried to clarify, she raised her voice, then hung up. My mother called back to speak with a manager, and the same young girl claimed she was the manager, gave her name as Amira, and hung up again. After 2/2 experiences being this poor, I cannot recommend this location. The lack of professionalism and basic customer service is unacceptable along with the cold expensive pizza.
• AV

  Abigail Vitek

  Sep 5, 2025
  1.0
  Terrible customer service. I understand Fridays are busy and mistakes happen, but we were told there was nothing they could do. The young lady then proceed to loudly yell at my mother. This is inappropriate and unprofessional. The young lady confirmed she was a manager and the owners daughter. My phone calls are recorded due to it being a company phone. This was shared with friends, family, and coworkers so they know how customers are treated here. Shameful