Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Numerous reviews highlighted poor customer service experiences, including rude staff and unhelpful responses to complaints.
Food Quality
Mixed feedback on food quality; while some praised the pizza and wings, others described it as bland, undercooked, or reminiscent of frozen pizza.
Order Accuracy
Several customers reported issues with incorrect orders, missing items, and long wait times for delivery or pickup.
Value for Money
Many customers felt that the prices were not justified by the quality or size of the food, leading to disappointment.
Positive Experiences
Despite the negative feedback, some customers enjoyed the pizza and praised specific staff members for their excellent service.
BM
Bethany McCrary
4 days ago
5.0
It was awesome 👍😎
TM
tammy melton
Nov 1, 2025
1.0
1si and last time I'll order from here. My pizza had no sauce and the shareable meatballs are imitation. ..YUCK!!
AV
Anna Maria Varmall
Oct 31, 2025
1.0
The customer service is horrible. I called Halloween day to ask about my order. The woman that’s working this day was rude and hung up on me. I specifically asked if they could follow the special instructions for my pizza because I have food allergies. She told me to request a refund or just pick my food up and hung up on me. I would NEVER EVER spend my money at this establishment again.
X
· “Rusty” X·
Oct 27, 2025
4.0
I ordered online. Arrive 5 minutes early. By the time I washed my hands got a text message that my order was ready, and it most certainly was! Directly out of the oven. Ate a slice in the car and OMG! The crust was like buttery toast. The toppings hot and gooey. I got the Popeye with anchovies! Pizza is my favorite since I was a child. This is one of the best crust I've had so far. The secret is getting it right out the oven. Ill be honest he vibe wasn't that inviting but to be fair it was 630 on a monday. Service wasn't bad, just busy. All and all ill give it another go.
KS
KERRY SULLIVAN
Oct 23, 2025
1.0
They delivered an EMPTY BOX of what was supposed to be cheese bread. When I called them to discuss just now, the girl who answered said “no problem, I’ll let them know.” When I tried to correct her that of course it’s not the customers problem and that the appropriate customer service would be to apologize on behalf of Donato’s she hung up on me. Not a great look.