Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
The AI Chatbot lied and told me it was a real person. The online ordering was messed up. And nobody will take my call when I try to speak to a real person. The website literally told me to call the store. This is unacceptable at this point. It also created 2 pending charges to my bank account. Even though I wasn't able to place my order.
KF
Kaitlyn Fitzgerald
Oct 4, 2025
1.0
This location is unreasonably slow. I have picked up twice in the last month or so and both orders have been 30 minutes late- again, for a pick up order. To make matters worse, there’s no apology or offer to make things right. Avoid this place.
JL
Jennifer Lewis
Oct 4, 2025
1.0
Placed a pickup order that was supposed to be ready at 8:18pm. Horrible customer service as the worker said “we just threw in your pizza” at 8:30pm after I’d been there for 25 mins. No apology or remorse for the horrible customer service. Will not return - go to Marion’s instead! It’s just right across the street and the employees care.
HR
Haley Ruml
Sep 27, 2025
1.0
Pizza just wasn’t our liking were used to more of a deep dish pizza and it tasted like they mixed hot sauce in their sauce. Either way wasn’t the best choice.
LS
Larae Scott
Aug 15, 2025
5.0
I stopped by here after work to grab a pizza to go and the pizza was perfectly cooked and topped as well as quick! Thanks I’ll def be back there!