Donatos Pizza

Reviews

• TP

  Tiesha Payne

  Nov 9, 2025
  1.0
  The absolutel worst customer service I have ever experienced at a Donatos. This location is not interested in quality, great service, or the condition of the food on arrival. There are a ton of other pizza spots that deliver on quality and customer service, please spend your money there. If you are an absolute Donatos fan like I used to be visit a location that remembers the importance of delivering a good customer experience every time. Again, horrible location. Choose a spot that values its customers in this tough economic climate.
• HG

  Howard Gossmeyer

  Oct 28, 2025
  4.0
  One of the best chain pizza places. This on in particular was extra good.
• MO

  Min O

  Sep 11, 2025
  1.0
  Done with this location. A few weeks ago, I sat in the drive-through line for over 30 minutes plus I was 30 minutes late to get my pizza, but we did not move and there was a car in front of me that was waiting very long as well so a total an hour to pick up a 10 inch pizza is absurd. There was no sorry for the wait. Today I go pick up a pizza and the young girl was sticking her head out the drive-through window on her phone laughing and giggling she ignored me. She seen me and ignored me. I said hello and greeted her. She said hello back. I told her I have a pick up. She went to go grab it. Someone else came in the front door after she took care of them extremely nice (meanwhile still IGNORING ME) And my pizza box she sat down was open while she’s sitting there speaking to the person that came in after me she kept talking he was telling her that she was beautiful. Then starts talking to whoever was on her phone. She still kept ignoring me didn’t take my money or even try to finish the transaction. I just pulled off. I definitely believe that this was a race situation.
• MM

  Michelle mitchell

  Jul 7, 2025
  1.0
  Order food online called in to ensure I get xtra lettuce n onions sometimes they overlook the onions and don’t put it on call in William was rude and nasty so I came n ask was he having a bad day he stated he did earlier black girl wearing a scarf on her hair making subs w:o gloves nasty hoodie stinky looking leggings and wearing crocs with dingy socks On which is unacceptable when working with food so going to gahanna location they going take care of me be going there forever but since my job transferred I try give this location a try
• AB

  Andrea B.

  Jun 30, 2025
  3.0
  This location needs some training. Donatos is usually a special treat for our family, but our pizzas from this location are always lacking in some way. Tonight's pepperoni pizza, which the menu promises is "edge to edge" had a very average amount of pepperoni. The Mariachi Beef pizza seemed a little underbaked and was totally missing the mariachi spice that's supposed to be on it. Also, neither pizza had enough sauce, which definitely changed the flavor from the familiar Donatos pizza. It's a bummer, but we'll probably just order from Westerville from now on.