Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Worst customer service I’ve ever experienced at Donatos. I paid for my order in person, and when I came back the employee told me my order “didn’t exist” and refused to remake it. Instead of fixing their mistake, she insisted on giving me a refund and left me standing there with no food and no explanation. Extremely unprofessional and disrespectful – I will not be coming back to this location.
If I could, I'd have been given zero stars.
MJ
Maurice Foster Jr
Sep 10, 2025
5.0
Great food friendly staff out in 15 mins
HN
Hoang Kim Thai Nguyen
Aug 31, 2025
1.0
The lady work night shift is very rude
WS
Wayne Spiegel
Aug 19, 2025
4.0
This is a great place for our club to meet and the owner treats us well. Thank you
SL
Sophia Logan
Aug 4, 2025
1.0
Orders at 10:45pm and the order was never delivered. I called at 11:36 pm and was told due to no drivers it was given to door dash. Called back 10 minutes later and she said she was mistaken, it was still in the store. The Bethel Rd location is trash. I will never order from there again!