Donatos Pizza

Reviews

• ID

  I Drone

  Sep 28, 2025
  1.0
  I made an order for two large pizza specials at exactly 6:15 pm on Sept 27, 2025, from my telephone. I spoke with an associate about what I wanted and my intent to pick it up 15 minutes later after I got off work, which was 6:30. I arrived exactly at 6:30 at the Milford, Ohio, location to pay for my pizzas and a two-liter bottle of Pepsi. When I walked up to the counter, the same person I spoke to on the phone seemed confused about the order and then began requesting my phone number and order information. I was annoyed by this because I had already given this information over the phone while at work. Nevertheless, your associate seemed not to listen to what I was saying, and I had to repeat myself multiple times about the order and particularly about adding the two-liter bottle of Pepsi, which the associate forgot to add to the pizza, and I had to recharge my credit card for. Then after 5 minutes, and not seeing my pizza even coming near out of the oven, I inquired whether my pizza was made during our conversation over the phone. Your associate lied to me about it being in the oven when in fact they were just starting to make it while I had already assumed after my phone conversation that it was. I abruptly demanded a refund and exited the store in anger over the experience. This was the worst experience I have ever encountered at this location in 15 years.
• TR

  Todd Richardson

  Sep 20, 2025
  1.0
  Got a large pizza salad and two drinks, the pizza was burnt and not cut right, had to pull it apart it was a mess. Really upset about it especially the money we spent for it.This was at the milford location on Rt 28 in the Mulberry square area.
• DF

  Dan Freeman

  Sep 11, 2025
  2.0
  They don't know the difference between a pizza sauce hogie and a mushroom hoagie..by the time I took it back the pizza we ordered with it had sat for over 30 minutes. Soggy and cold .
• CM

  Cat Menke

  Jun 30, 2025
  5.0
  Great pizza, friendly staff. Had a fun/kid friendly tv playing. Recommend!
• GG

  Grace

  Jun 21, 2025
  3.0
  Pizza was good but the sauce made me feel like I was going to puke.