Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Just had a pepperoni duo delivered and this is how it showed up. Have to say, just truly disappointed and very upset, given that I even tipped 20% ahead of receiving our meal.
TC
T.L. Combs
Sep 4, 2025
1.0
I stopped in to the Kenwood Road location on August 6 for my first The Works pizza in a while. My order (10" Works, cauliflower crust, no mushrooms, light everything else and a fountain drink) that used to be just over $15 rang up at nearly $20. I asked what the price of the pizza was and was told that it was $13.xx. The clerk explained he had to charge me extra for holding the mushroom. I asked again to be sure: "I'm saving you money by not getting an ingredient and you are charging me extra for it?"
Him: "Yes, that's a modification and results in an upcharge."
Me: [shaking my head in disbelief.] "That's insane. I won't pay it."
Him: "And the light pepperoni, light sausage, light green peppers, and light onions are all modifications that result in upcharges."
You are not a crowded restaurant serving a staggering volume of meals or offerIng a 10 page, complicated menu that can justify charging extra for modifications.
I left. Goodbye Donatos.
KB
Kurt Best
Aug 13, 2025
5.0
Traveling from Philly to Ohio and this one of the first out of town places I visited, where the pizza is beyond delicious.
DH
David Hermann
Jul 30, 2025
3.0
The order by phone was awful. The automated voice didn’t let me finish my order, It kept cutting me off when I tried to add ingredients and was repeating my incomplete order. I finally was able to talk to and I found him rude. And my order was still screwed up